Strategic Account Growth Coordinator

At Mitie, you will be working for the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us. 

Core to Mite’s growth strategy is the success of Strategic Accounts and the development of our Strategic Account Managers (SAMs).  These Strategic Accounts represent those where our relationship has sufficient scale and longevity for both the client and us to be able to invest and build a true strategic relationship.  The Chief Government & Strategy Officer (Simon Venn) has responsibility for supporting all Strategic Accounts – regardless of Business Unit – to enable differential Strategic Account growth vs the rest of the business. 

The role is designed to support this growth and creating a Strategic Account Manager community.  The role includes:

• Financial and operational assessment of the Strategic Account portfolio on an ongoing basis;
• Assessment of action planning based on the above;
• Delivery of quarterly SAM webinars in conjunction with Jason Towse, Carlo Alloni, Simon Venn, Brian Talbot and Alice Woodwark – providing quality assurance of content, briefing of presenters, managing logistics of meeting rooms, videos and break out spaces
• Assessment of effectiveness of SAM Working Groups – and what else can be done to support cross Business Unit SAM engagement;
• In conjunction with HR, assessment of training needs and capabilities across the SAM population – helping making sure we have the right SAMs on the right Accounts;
• Support in MGX updates as and when required;
• Ownership of the SAM Microsoft Teams site – ensuring up-to-date, relevant, of value to SAM community;
• Co-ordination of production and embedding of The Mitie Way (ie. the setting out of behaviours and ways of working across the Mitie organisation).

Given the reporting line into Graham Harvey (Governance Director) the role will also encompass occasional support for embedding the growth strategy for Central Government & Defence (CG&D) in particular delivery of commitments made to the Cabinet office (‘PEM’ commitments)

Experience

• extensive work experience
• delivery of projects and programmes

Occasional exposure to Executive engagement

Personal traits

• Proactive – starter finisher
• Good communication skills – able to engage across Business Units effectively
• Responsive – swift to respond when needs arise
• Team player, able to work in a matrix environment
• Takes accountability
• Creative – ability to portray stories which are engaging / interesting
• Attention to detail

Technical skills

• Competent / good excel skills
• Good Powerpoint and presentation skills
• Familiar with use and seting up of Sharepoint
• Project management experience

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

 Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.