Content Developer

As a Content Developer with the Mandiant Team, your primary responsibilities will be to develop in-platform, user-assistance content for the Mandiant Advantage platform. You’ll work with product mgmt., user experience, and the engineering teams, participating in an agile development environment.

What You'll Do:

• Develop videos, including how-tos, release announcements, and platform-feature deep-dives
• Develop in-platform walk-thrus, quick-references, and JIT help
• Work on several concurrent projects to support the overarching Advantage platform and its modules
• Create and maintain an online documentation platform containing technical briefs and operational guides
• Create and maintain PDF versions of the briefs and guides
• Perform peer-editing and editing support for others in the company
• Provide input on in-platform text for new features

Minimum Requirements:

• Previous experience at a technical or cybersecurity company
• Experience creating and editing videos and short walk-thrus
• Familiar with single-sourcing to create various versions of the same material for different personas
• Excellent communications skills
• Ability to take technical information and processes and convert it into easy-to-understand materials (text, images, videos)
• Ability to work as a member of an agile development team creating and editing material for constantly updated features and functionality
• Ability to work on multiple assignments, while ensuring technical accuracy, adherence to documentation standards, and a timely delivery of all work products
• Experience creating web-based documentation

 Additional qualifications:

• Previous knowledge management experience
• Experience with content management systems
• Experience with GainSight PX or similar
• Familiar with HTML, XML, CSS
• Basic understanding of a coding language

At Mandiant we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Minimum Salary: $65,000. Final salary will be determined commensurately with cost of living, experience level, and/or any other legally permissible considerations.

Incentive Compensation: Eligibility for annual bonus subject to individual and company performance; eligibility for award of Restricted Stock Units subject to eligibility requirements, approval from FireEye’s Compensation Committee, and vesting terms 

Benefits: Employer subsidized benefits include Medical, Dental, Vision, Life, and Disability Insurance. Subject to eligibility requirements, FireEye also offers the ability to participate in 401(k), Flexible Spending Accounts, Health Savings Accounts, Dependent Care Spending Accounts, and Employee Stock Purchase Program. FireEye also provides Paid Time Off, Flexible Paid Sick Time, and Paid Holidays. 

*Disclosure as required by sb19-085 (8-5-20)