Senior Program Manager - Executive Engagement

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: 

Being the cybersecurity partner of choice, protecting our digital way of life. 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. 

Your Career

The goal of the Executive Engagement team is to provide a “differentiated” customer experience that will support Palo Alto Networks sales and marketing efforts as it continues to be the fastest growing IT security company in the market.  This role reports to the Sr. Director of Executive Operations, and is responsible for the management and delivery of our Executive Engagement programs.

Because this role is highly visible and involves interactions with prospects, customers, and partners, this individual must demonstrate an elevated level of professionalism on a daily basis.  The role requires that this individual be knowledgeable and confident when interacting with executives.  This individual must be able to work well in a small team environment and cross-functionally across the company, have high energy level, a positive attitude, strong work ethic and ability to quickly build rapport and trust with internal and external clients.  

Your Impact

• Manage the Executive Engagement Program, focused on our most strategic customers and prospects

• Serve as Liaison to our C-Suite and Sales Leadership teams

• Build relationships with internal Executive Sponsors

• Identify appropriate and timely opportunities for Engagement

• Leverage consultative skills to assist sales teams, partners and other meeting stakeholders in aligning objectives with those of the customer

• Make engagement request decisions based on a high-level understanding of the cybersecurity industry and Palo Alto Networks key strategies and product offerings

• Clearly articulate engagement objectives to executives, ensuring that resources are utilized effectively and meeting participants are properly prepared for each customer interaction

• Coordinate all aspects of engagement activity with internal and external clients. Handle urgent requests and agenda changes with positive attitude and calm demeanor

• Collaborate with others across the company and work independently to resolve issues and achieve results

• Follow industry best practices by utilizing systems and processes that increase operational efficiencies

Your Experience

Project Management -  8 - 10 years of experience

• Have experience supporting enterprise-level accounts and partner/channel sales activities

• Possess a clear understanding of the sales cycle and the potential impact of executive engagement on sales effectiveness

• Have a high-level understanding of product and sales strategy, as well as an ability/commitment to learn and apply knowledge to enhance customer experience

• Have ability to manage multiple types of projects and programs independently including, managing our engagement process

• Have excellent time-management, prioritization and problem-solving skills and ability to multi-task with sense of urgency to meet tight timelines in a daily fast-paced environment

• Have experience with managing projects and automation systems

Tools and Reporting

• Have experience implementing and using a scheduling and other software tools e.g. Briefing Source, Google’s GSuite

• Experience with SFDC to track engagement impact, pull reports and interpret data into actionable program design

Communication

• Have ability to effectively interface with internal and external executive customers and stakeholders

• Must be able to build strong relationships with individuals and teams within Palo Alto Networks 

• Have excellent written, verbal and interpersonal communication skills

Customer Experience

• Demonstrate deep attention to all details of the customer experience

• Have a detailed focus on deliverables and continually monitor and evaluate quality of the engagement experience

• Possess a customer-centric approach to dealing with internal and external clients

• Must have had international exposure and understanding of proper business meeting etiquette.

EDUCATION & EXPERIENCE

• Bachelor’s degree required, MA or MS preferred

• Meeting planning and project management experience

The Team

Our team has an opportunity like in no other industry: high impact work and the chance to change the future of digital security, globally. Your hands will be in industry-leading content created in the face of rapidly growing threats: cyberattacks. Being at Palo Alto Networks means that you will be in the midst of the changes impacting our industry, and helping our internal teams, customers, and partners address the ever-changing threats we all face on a day-to-day basis. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.