Support and Tools - Operations Engineering - Senior Associate-102714

TECH
At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nations housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

 

Minimum Required Experiences

• 2 years

Desired Experiences

• Bachelor degree or equivalent

THE IMPACT YOU WILL MAKE
The Support and Tools - Operations Engineering - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
As a valued colleague on our team, you will identify moderately complex operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.

THE EXPERIENCE YOU BRING TO THE TEAM

• Identify operational priorities by assessing operational objectives.
• Contribute to operational solutions by defining, studying, estimating, and screening alternative solutions, calculating costs, and determining the impact on the total system.
• Improve operational quality results by studying, evaluating, and recommending moderately complex process re-designs and lead implementation efforts.
• Contribute information and opinion to unit design and modification teams.

The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
Ability to frame ideas as systems and analyzing the inputs, outputs, and process
The group of skills related to Product Testing including testing and evaluating software, usability testing, UAT, and using relevant product testing technology
The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication
Ability to transform business processes using BPA, RPA, or other technology-enabled automation
Adept at managing project plans, resources, and people to ensure successful project completion
The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
Determining causes of operating errors and taking corrective action
The group of skills related to Programming including coding, debugging, and using relevant programming languages
The group of skills related to Security including designing and evaluating security systems, identifying security threats, securing computers, assessing vulnerability, etc.
Skilled in cloud technologies and cloud computing
The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
The group of skills related to Operational Excellence including improving and overseeing operations
The group of skills related to Business Resilience including managing crisis events, assessing business impact, and planning and managing business continuity
Experience helping an organization to plan and manage change in effort to meet strategic objectives
The group of skills related to Equipment Management including maintaining, installing, and repairing equipement, managing work orders, and working with computer hardware
Experience in Disaster Recovery
Skilled in Excel
Skilled in PlanIt for scheduling
Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
Skilled in using PuTTY
Skilled in SQL
Skilled in ServiceNow to manage digital workflows
Skilled in Java
Skilled in using Dynatrace
Experience using ExtraHop
Experience using JIRA
Skilled in using Linux
Skilled in Splunk ITSI
Skilled in XML
Skilled in Moogsoft for ITOps and DevOps
Experience using SharePoint
Skilled in using UNIX
Experience using VMWare