Site Reliability Engineer

nClouds is a certified, award-winning provider of AWS and DevOps consulting and implementation services. - AWS Premier Consulting Partner. - We are an integrated team of skilled engineers, architects, developers, project managers, and sales & marketing professionals who are passionate about software excellence, innovation, and client success. We work with organizations of all sizes, in all industries, including some of the coolest startups and growth companies in Silicon Valley.

SRE team is responsible for availability, reliability, performance, monitoring, change-management, emergency response for infrastructure or applications, and reducing manual work by implementing SRE principles and practices. SRE team directly works with Devs/DevOps teams, Operations teams, Product teams, and other teams to deploy new features, changes, and maintain infrastructure, operations, CI/CD, IAC  to achieve availability and reliability so that SLOs and SLAs can be protected. We utilize a variety of DevOps automation tools like Ansible, Docker, Kubernetes, Terraform, Jenkins, along with cloud vendor-specific tools like ECS, Cloudformation, EKS, Opsworks, beanstalk. The SRE engineer is capable of implementing Observability, SLO, SLI, SLA, and Disaster Recovery and Backup Plans in cloud environments mainly AWS.

• Ensure the availability and reliability of distributed systems. 

• Help the L1 team to resolve the client’s infrastructure issues, escalations, alerts, tickets, and queries.

• Works as a bridge between DevOps and other teams in order to build and maintain resilient systems.

• Conduct, coordinate and oversee post incident Root Cause Analysis / Reviews.

• Build and maintain documentation for all assigned clients / projects. 

• Leverage DevOps, Agile methodology, and standards in day-to-day work. 

• Adopt and propose automation of repetitive tasks to reduce/eliminate toil.

• Implement and troubleshoot using observability tools like Datadog, New Relic, Splunk, CloudWatch etc. 

• Adopt and ensure the SRE practices in Team.

• Maintenance of AWS managed resources, CI/CD, IAC.

• Planning and implementing disaster recovery and backup plans for AWS cloud platforms.

• Proactively work on efficiency and capacity planning.  

• Untoiling repetitive tasks and keep a proactive approach to spotting problems, areas for improvement, and performance bottlenecks

• Liaise and work closely with Layer-1 Oncall support, DevOps and Operations teams 

• Drive availability and reliability by defining and implementing SLI, SLO, error budget, Observability, Disaster recovery, and backup to detect and mitigate issues.

• Bachelor’s degree in computer science (preferred) or equivalent management, technical, scientific discipline

• Ability to program (structured and OO) with one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript

• A clear understanding of SRE principles and practices and Agile and DevOps methodologies.

• Experience in AWS Well-Architected framework in order to implement the scalable and reliable infrastructure.

• Knowledge of Kafka and event-driven architectures is a plus

• Multi-cloud experience is a plus

• Great team player with the flexibility to work in 24/7 rotating shifts.

• Excellent written/verbal communication and leadership skills.

Please apply only if you have relevant experience.

We require a Site Reliability Engineer for working remotely and who can work in 24/7 rotating shifts.