Implementation Consultant - Experian Health - This role is remote and can be located anywhere in the U.S.

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

 

EDI/Batchsource/Coverage Discovery Implementation Consultant will work with clients to implement Experian’s products and to exceed client expectations through superior client relationship management, implementation support, and training.  You will deliver valuable products for the front-end of the healthcare revenue cycle (mainly eligibility, notice of admission, and coverage discovery) and manage internal and external requests to satisfy client needs using Experian’s products.

Additionally, the EDI/Batchsource/Coverage Discovery Implementation Consultant role may function as a technical business process consultant.

• Understand the customer’s business process and how Experian products support, enhance, and facilitate those processes
• Pursue and develop a solid understanding of the design architecture and functionality of the products
• Perform gap analysis between current product functionality and business needs and define solutions to gaps
• Work with product management and development to prioritize functionality
• Triage client issues occurring in the implementation process; provide ongoing consultation by analyzing issues, aligning resources, and facilitating resolutions; may be assigned project management responsibility to manage implementation projects
• Effectively communicate with internal development and technical support staff to resolve issues; bridge gap between non-technical user perspective and technical IT perspective
• Analyze and facilitate resolution of complex issues from internal and external clients
• Learn, understand, and identify customer problems and recognize core issues
• Maintain ongoing positive relationships with clients

• Bachelor’s Degree in health or other related field ; In lieu of degree 5 years of Patient Access technical experience
• 4 or more years' experience in a health care setting involving customer service to obtain working knowledge in practices involved in patient admissions and financial counseling as well as services related to insurance verification and managing patient information
• Must possess a strong understanding of the healthcare revenue cycle
• 3-5 years of Project Management experience
• Equivalent combination of education and experience may be considered
• X12 270/271 knowledge required
• Epic experience preferred

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.