Customer Onboarding specialist

Handling billions of transactions annually, Nets is among the top payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.

Changing the future of payments takes strong personalities

At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and ambition that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague. What powers you at work?

Changing the future of payments takes strong personalities
At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and ambition that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague. What powers you at work?
You’ll be part of the Onboarding Specialist team, focusing on making it as easy as possible to become a customer at Nets. Our latest eCommerce product is Easy, where you as an Onboarding Specialist are responsible for the continuous onboarding of new merchants. You are the central part of the communication chain between the customer, Sales and Customer service when a new customer is onboarded. The role consists of both daily routine tasks and development of new processes as the product grows.

You’ll be powering Easy Onboarding team
As an Onboarding Specialist, you’ll join an open and sharing community with highly skilled colleagues. Take for example Louise who has been working in Nets for 8 years helping our merchants get the most out of our services and describes herself as 5% true-crime documentary addict. You can come as you are and be at your best at Nets. You’ll even find the freedom to balance an exciting job with life outside of work.

Your key tasks and responsibilities are:
•    Performing KYC and other risk assessments on merchant applications from the Nordic countries
•    Create and set up merchants in back-end systems
•    Monitoring of existing merchants through routine tasks and trigger-based events
•    Fraud and chargeback handling
•    Continuous improvement of internal procedures
 
Skills, ambition and that little personal twist make you succeed
Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets. The tasks you will be responsible for require an analytical approach, together with a customer-focused mindset and team player attitude.

•    Education within Business Administration and Economics
•    Minimum 3 year work experience within KYC and risk assessment
•    Fluent in Danish and English is a must

Location: Ballerup 

Apply now to power your career
Send your application and if you want, you can attach a short video clip. If you’re curious to learn more about the job, you’re welcome to contact Renata Devcic, Head of Customer Experience on [email protected]
 
You can meet more of our personalities by visiting our careers page: https://www.nets.eu/careers/employees/Pages/default.aspx
 
We conduct background checks on relevant candidates through our partner Semac, www.semac.no.