DSL Provide Advisor

At DWS we are known for IT and cloud services innovation, and creating multi-award-winning Communications, IT, Cloud and Hardware products and services. Where we differ is through selling to other businesses, not to the public, who we proudly refer to as our 'partners'. Selling wholesale to over 6,000 independent partners, we have solid relationships and HUGE buying power with leading tier-one telcos, IT vendors, hardware distributors and manufacturers, including Vodafone, O2, BT/EE, Microsoft, TTB and Virgin Media Business. Impressive, right?

We have huge aspirations to continuously challenge what we do, and we have big dreams for the future. We are 750 strong and we are all immensely proud to work for a rapidly expanding company. We're pleased as punch with our culture which stems from a place of belonging, where you can do you; simples

• Job Title: DSL Provide Advisor
• Home based with regular travel to our Chandlers Ford office
• Salary: £20,000 DOE 
• Full time, 37.5 hours per week 
• Full training will be provided 

What you'll be doing

The key role of a DSL Provide Advisor is to provide exceptional support to both our internal and external customers. Providing proactive updates and ensuring continuity of information from both our resellers and suppliers, you will provide help and support through a wide variety of supplier and our own internal systems. 

• First and foremost, you’ll be living and breathing the Digital Wholesale Solutions philosophy of ‘excellence in customer service’ and providing a best-in-class service to existing and new partners
• Ensuring suppliers’ portals are fully utilised for the purpose of ordering and obtaining order updates.
• Liaise with resellers and suppliers to resolve order processing issues, providing regular and proactive updates.
•  Escalating issues to suppliers to ensure key deliverable dates are met.
• Track all issues to a successful conclusion.
• To own customer issues through to resolution and escalate to the next level of support or management when required.
• Carry out ‘ad hoc’ assignments as and when requested by line manager.
• Ensure all systems are kept fully updates for each action and point of customer contact

What we are looking for

• Proven experience in a customer facing (internal and external) role
• Telecommunications experience would be beneficial, however if you don't but have lots of Customer Service experience and can demonstrate transferable skills then we are all ears!  
• Solid demonstrable working knowledge of Microsoft Office packages is essential
• You've mastered the art of communication; we mean things like your listening skills, clarity when you speak and you’re comfortable picking up the phone if you need to and won’t shy away from it
• A desire to succeed and develop skills
•  Accuracy and attention to detail is paramount
• This is a fast paced, busy role so we are seeking people who won’t be phased by this. So ideally you are resilient or have experience of working in a job like this and you enjoyed it
• You are a problem solver at heart and have experience in solving problems no matter how big or small
• The ability to take ownership, priorities and follow up issues and work under pressure
• Flexible approach to work
• Being a team player is paramount to us in this role and more importantly you enjoy being part of a team
• Self-motivated and enthusiastic

Additional Information

What’s in it for you? Why should you come and work for us?

Our benefits consist of; no dress code (you, do you), days off for special life events, work from anywhere concept with occasional travel to the Chandlers Ford, Hampshire office for training or meetings. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.