Senior Solution Consultant

Department remit

• To participate in selling activities. This activity will involve working in partnership with account and business development sales resources.
• To build confidence in customers that IFS assyst can provide solutions to overcome their business challenges and improve customer satisfaction.

Job purpose

• To position the value of Enterprise Service Management (ESM) solutions and processes to improve Business efficiency
• Differentiate the IFS assyst solution through customer relevant presentation of technology and services
• Interface with services and partner organizations to ensure effective transition from pre to post sales project phases.
• Provide excellent levels of support to sales colleagues in assigned accounts.

Job responsibilities

• Providing solution and technical level advice to Account Managers in sales planning and during customer meetings
• Expectation of extensive customer meeting commitments to build deeper understanding of requirements and expectations that can then be positioned in IFS assyst sales proposition and business case. (assumed high level of travel)
• Developing and delivering customer specific presentation of IFS assyst solutions and how these address customer needs.
• Identify projected financial and business benefits that will be delivered to customers through implementing ESM based solutions from IFS.
• Configuring IFS assyst solution offering to allow standard and enhanced demonstrations of software to be aligned to customer and prospect specific requirements
• Complete technical responses to Request for Proposal and Request for Information
• Deliver roadmap workshops for customers and prospects
• Support marketing and analyst focused activities around the IFS assyst solution

• Extensive experience in business software applications and presenting the benefits that can be delivered
• ITIL Qualified to Foundation level
• Service Management solution set experience, ideally with technical foundation in similar applications to those provided by IFS assyst.
• Experience working in pre-sales or services for software vendor in ITSM\ITIL space
• Track record working in sales environment for software vendor or similar organization
• Understanding of ISO \ COBIT \ DevOps standards or other IT best practice concepts
• Ability to demonstrate complex software concepts and product capabilities in business relevant manner
• Extensive experience of developing and delivering presentations to large and diverse audiences
• Strong customer interactions skills to be credible and trusted in sales cycle
• Well organized and focused on results
• Attention to detail and creative in methods of presenting solutions
• Well-developed verbal and written communication skills
• Ability to work without constant supervision