Monitoring Engineer

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.

Work as a member of our Azure monitoring team responding to alerts, helping clients with issues, and helping to improve our monitoring platform.

Duties

• Triage incoming alerts and tickets for multiple clients
• Resolve client issues, primarily related to Azure infrastructure and Windows VMs
• Review and diagnose security-related alerts
• Clearly document issues, work performed, and resolutions through the ticketing system
• Assist clients with Office 365 issues
• Help manage the monitoring platform, including reviewing and tuning alerts; adding and removing systems; and improving our overall usage of it
• Help improve internal tools, processes, and procedures
• Consistently review and improve client documentation
• Assist with onboarding new customers to managed services and the monitoring platform

• 6+ months of Azure infrastructure management experience
• 2+ years of Windows Server management experience, including deployment of new servers, Active Directory management, etc.
• Some Azure AD and Office 365 knowledge
• Basic understanding of networking concepts
• Experience with Azure Log Analytics, including writing and running queries

Additional Desired Skills (not required)

• Azure Certified Administrator certification
• PowerShell or general automation experience
• High-level familiarity with other Azure services (App Services, Azure SQL, etc.)
• Experience working in a managed service support/engineering role supporting multiple customers or organizations
• Basic Linux OS management experience
• Experience with Azure DevOps or a general understanding of DevOps processes

All your information will be kept confidential according to EEO guidelines.