Service Delivery Director - EGSO Security Engineering

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

The Service Delivery Director will work closely with the VP of Security Engineering to ensure the successful execution of services provided to the broader Experian organization. The Service Delivery Manager is responsible for implementing IT Security initiatives that drive operational effectiveness and efficiencies. Experian is looking for a person that has a good balance of technical knowledge in fields like networking, server administration, and information security with a background in service management in large enterprises.

The Service Management Director must understand information security risk and how to map the mitigation of risk activities or capabilities to the services provided by the Security Engineering organization.

Duties:

• Manage relationships with business units and other internal customers (communications, change control items).
• Manage activities driven from control testing and effectiveness testing to improve the security control posture.
• Manage service lifecycle of controls to ensure consistent ORV, health, and monitoring, and decommission processes are followed
• Assist Operational Directors with priority incident management (ensuring all incidents are within defined SLOs and meet SLAs)
• Develop and maintain a service management framework that provides the healthy delivery of service.
• Assist in the management of service delivery channels to ensure projects meet defined program/strategic goals.

• Bachelor’s Degree in Information Security, Computer Science or equivalent; or comparable work experience.
• Must have a security certification such as CISSP, CISA, CISM.
• Minimum of three to five (3-5) years with direct supervision responsibilities in a supervisory/assistant manager capacity.
• A minimum of eight (8) years of experience in IT project delivery within financial services is required.
• Experience interfacing with other internal or external organizations regarding failure and incident response situations.
• 5+ years of experience in security incident handling support activities, including knowledge of common probing and attack methods, network/service discovery, system assessment, viruses, and other malware forms.
• Knowledge of hacker methodologies and tactics, system vulnerabilities, and key indicators of attacks and exploits.
• Excellent verbal communication skills, strong analytical and organizational skills.
• Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plans.
• Ability to manage expectations with multiple stakeholders on projects and programs in conjunction with the information security team.
• They must have demonstrated personal integrity, professionally handle confidential matters and exhibit the appropriate level of judgment commensurate with the position and responsibilities.

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.