Specialist - People, Technology & Analytics

Experian are pleased to announce an exciting new career opportunity for a Specialist within our Technology and Analytics team, to coordinate and deliver a range of PTA support and development activities across the business, for a period of 12 months (FTC). 

Some of the key activities include;

Service Delivery - Incident & Problem Management

• Provide effective & efficient incident management support processes, to ensure optimal use and performance of HRMS and deliver user education responses for incidents
• Understand & represent user issues and liaise with other departments to investigate & resolve system errors
• Liaise with vendors for incidents and use Vendors Case Management Tools

Service Delivery - Work Requests / Business as Usual (BAU) Activities

• Deliver Org Structure Changes; Job Changes; Data Migration and other Business Work Requests
• Deliver effective and efficient BAU support activities as directed by Line Manager. Supporting team & continuous improvements initiatives
• Document BAU Processes as requested and ensure they are auditable
• Maintains work structure data such as HR organisations or jobs
• Develop user & “How to” guides and deliver solution demonstrations

Governance

• Manage user access & investigate access queries to ensure the security of our people data
• Maintain systems related documentation & content
• Maintains accurate and timely master data updates
• Adheres to People Data Compliance rules when accessing and distributing data

Could this be the role for you? Here's what we're ideally looking for:

Qualifications / Experience 

• Demonstrate the ability to build relationships across different functions and regions; with a willingness to build and share your knowledge and expertise as part of a global team.
• Ability to use your initiative and take ownership of your day-to-day activities, seeing these through to completion with a high level of accuracy and attention to detail.
• Demonstrate a strong customer focussed approach, to be able to understand and interpret customer requirements and at the same time challenge and manage their expectations when appropriate.
• An excellent communicator with the ability to present analysis and findings clearly & concisely.
• Possess well developed PC skills, particularly in spread sheet applications (Microsoft Excel).
• Familiar with systems support procedures and methods.
• Has a good working knowledge of one of the common HRIS platforms
• HR functional experience is preferable, in one or more functions
• Ability to maintain confidentiality with sensitive information.

Desirable

• Experience of previous systems administration and working knowledge of Oracle HR applications
• Experience with Oracle eBusiness (Core HR), Cornerstone (Talent and Learning), SmartRecruiters and Clickboarding (Recruitment) and SuccessFactors (All Modules) HRIS solutions
• Experience of HR Integrations and file transfers methodologies
• Previous experience of delivering systems related continuous improvement initiatives through a project lifecycle; including needs analysis, gathering business requirements, testing, implementation and support would also be an advantage.

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where employees can split their working time between the office and their home, support our belief that this balance brings long-lasting benefits for our business as well as our people. So that you can love where you work please discuss what works for you with your recruiter during the hiring process.

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1