Senior Relationship Manager-CIS Mortgage Sales

 Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

“As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.”  - Craig Boundy, CEO Experian North America

Experian’s a leading Data and Analytics Enterprise

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done

Our 17,800 amazing employees in 45 countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

What’s your next professional and personal goal? Let Experian help bring this to life

Key skills and requirements

• Manage existing business agreements and relationships, including the management and oversight of client onboarding and solution delivery, fulfillment, use, and overall client satisfaction 
• Identify, recommend, and implement improvements for the use of Experian solutions, based on clients’ feedback and through collaboration with internal Experian product stakeholders
• Contribute to territory strategy and client account planning
• Grow existing business relationships by identifying process and operational improvements to solution delivery, client use, and solution impact to clients’ financial priorities, strategies, and tactics. 
• Conduct, moderate and/or facilitate product trainings for clients on current or prospective products the client is using or evaluating.
• Identify new product and revenue opportunities for Experian by expanding existing and creating new client relationships in new departments within a clients’ organization.
• Advance and close new business in partnership with Experian account executive and sales leadership teams.
• Collaborate on and manage inputs to the Experian revenue forecasting and pipeline management processes, accurately updating revenue opportunities in a timely fashion according to company policy and practice.
• Participate in providing client data and insight to internal Experian product and executive teams to enable improved product development, marketing, and sales.
• Drive client satisfaction through best-in-class client engagement, service, and support.

What you’ll be doing

In the Relationship Manager role, you will maintain and expand business relationships, create up-sell and cross-sell opportunities, and build revenue with assigned clients leveraging data, analytics, and solutions across Experian. You will be responsible for developing and maintaining close strategic partnerships across the mortgage organization, understanding client KPI’s and success measures, analyzing and understanding the mortgage industry, and business operations. This will include supporting sales presentations and proposals to leverage Experian solutions in a way that improves client revenues, return on operations, reduces risk, and/or lowers expenses. Partner with sales resources to exceed revenue objectives.

This is a remote position based anywhere in the United States.

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years of complex sales or customer relationship management-related experience.
• Sales drive and highly motivated to drive exponential revenue growth.
• Intellectual horsepower, political savvy combined with problem solving and analytical skills.
• Good knowledge of consumer credit reporting and the mortgage industry.
• Strong oral and written communication skills.
• Strong customer service, organizational and project management skills.
• Good presentation skills.
• PC skills.
• Ability to travel.

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.