Business Operations Analyst

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you!

Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, FashionNova, and many more.

The Business Operations Analyst supports engagements with the largest high-growth, high-volume Shopify Plus merchants on short to medium term project deliveries. These project deliveries are focused on achieving a defined list of desired outcomes for a Merchant, but are primarily related to executing on showcase project opportunities for innovative Merchants pushing the boundaries of commerce on our platform. Projects will be performed by a cross-functional team incorporating Partner resources where necessary.

As the Business Operations Analysis, you will support the full lifecycle of a project through identification to feedback cycles and new opportunities. Projects offer Shopify a terrific opportunity to extract learnings, dog food our platform and showcase the power of Shopify in collaboration with the most complex and innovative merchants. The role requires an individual who is comfortable in engaging with cross-functional teams to identify and prioritize the most important opportunities for Shopify and our Merchants, while also supporting delivery teams as we initiate, develop and deploy solutions.

Responsibilities:

• Supporting projects throughout their lifecycle, from identification and scoping, to deployment and retro activities

• Working closely with Technical Services teams to identify new project opportunities

• Crafting business cases and maintaining a backlog of project opportunities for prioritization, including ongoing communication and alignment with service lines on required project staffing

• Financial modeling to determine the potential return on investment in supporting a given opportunity

• Supporting Project Managers in initiation of projects by engaging necessary stakeholders, including Sales and Legal teams, to coordinate required processes and documentation are in place

• Coordinating and distributing internal and external client feedback surveys, as well as consolidating and providing to Project Managers and other stakeholders

• Contribute to the ongoing development and improvement of tools, processes and relationships required to effectively deliver a project

• Building relationships at multiple levels within our organization to fully understand our priorities and opportunities for collaboration

• Opportunistically grow the project delivery intake funnel to address unmet needs; influenced through internal context via project engagements, platform growth and change, and merchant segment changes 

• Supporting, influencing, engaging in and creating content for community events preparation

• Experience engaging with technical and non-technical internal stakeholders to capture requirements and desired outcomes, while managing expectations and putting Shopify first

• Experience in writing business cases, identifying the opportunities for Shopify Project Delivery to engage on in order to provide the most value to Shopify and the Merchant

• Exceptional writing and presentation skills to communicate business case, project benefits and feedback for multiple audiences and all levels of leadership

• Experience with RFP processes, including writing and sourcing material and content or leading response teams is an asset

• Ability to manage budgets when leveraging Partner resources, and/or resource allocation of internal teams

• Experienced in the software development lifecycle, Agile and/or Scrum methodologies are assets

• Ability to manage multiple internal projects simultaneously while thriving on change and allowing for changing priorities

• Comfortable building relationships with various individuals within the organization in order to help best identify opportunities and make recommendations on priority

Closing date: October 15th, 2021 at 11:59pm EST.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.