UC Support T3 Team Leader

Job Title: UC Support T3 Team Leader MiVB
Role: Permanent, Full Time 
Location: Home Based with travel to offices when required
Salary: DOE

Do you specialise in Mitel MiVB and associated applications (MiCollab, MiCCC, IVR, MBG, NuPoint, Redbox) and do you have at least 7 year working experience on support? 

Can you provide excellent knowledge of various signalling protocols (SIP, CAS, CCS, DPNSS, DASS, ISDN, H.323,), Call Logging, FMC, DECT?

If the answer is yes, then we want to hear from you!

This role is to provide leadership and technical support, to a team of multi-disciplined engineers with a primary focus of delivering first class support across the Mitel portfolio for both Daisy customers and colleagues.

The UC Team Leader manages the day to day challenges of a fast paced environment and large enterprise scale solutions covering support, technical validation, software lifecycle management while providing T3/2 support escalation where required.

As team lead, you will provide technical guidance and leadership to develop your team by setting and managing objectives, development plans and mentoring, but most importantly setting the right example in your technical approach, professional behaviour and positive attitude.

You will ensure the T3 Support team provide customers with consistent, high quality, technical service for all products in the Mitel portfolio.

With effective leadership you will maximize the performance of your team, work with the UC Support Manager in both identifying and executing continuous improvement initiatives for the support we deliver.

• High level knowledge of IP networking, including IP Addressing, Routing, DHCP, Voice trunking including SIP and using Wireshark for fault finding.
• High level knowledge and experience of virtualised environments. Working with ISS or Virtual environments (VMware and Hyper-V) to deliver and support MiVB customer solutions.
• High level knowledge and competency with wired and wireless data networks is an expectation to support and troubleshoot layer 2 & layer 3 network switches running VLAN supporting Voice applications.
• Possess the communication skills, commercial awareness and proactive problem solving approach to effectively liaise with customers, ISP, Telco and hardware/software Vendors (i.e. Mitel) to successfully commission or resolve issues.
• High level knowledge of change and propblem management following ITIL fundementals.
• Creation of knwoledge base articles.

What’s in it for you?

·         On the job training and support from our team helping you to settle in your role.

·         Monday – Friday role, you can enjoy weekends off!

·         Weekly internal job newsletter sent directly to you, giving you lots of opportunities to progress your career in a wide range of areas in our business.

·         Home working with £150 per week for being on call.

·         Training from our very own #DaisyUniversity, with access to 1000 courses from day 1.

·         34 days holiday + the option to purchase more!

·         Access to ‘The Exchange’ where you will have access to discounts and savings at more than 1000 retailers.