Client Success Specialist

Jopwell’s mission is to make a substantial, measurable impact on increasing Black, Latinx, and Native American representation in the workforce. Jopwell strives to build inclusive workplaces where our members can bring their authentic selves to work. We do this by assisting companies with their recruitment, marketing, and retention efforts for communities of color.

About Jopwell:

Jopwell represents and advances careers for Black, Latinx, and Native American students and professionals. Jopwell partners with companies of all sizes and across all industries to connect our community members with meaningful job opportunities. We work with the world's leading employers including, Facebook, Google, Amazon, J.P. Morgan, Goldman Sachs, Morgan Stanley, Peloton, Pinterest, WeWork, Spotify, the PGA of America, USTA, and many others.

The Role:

We are looking for a Client Success Specialist to join our fast-growing Client Success team. This role reports to the Manager, Client Success. In this role, you’ll support our SaaS clients in their efforts to attract, engage, and connect talented diverse professionals with career advancement opportunities. This is an exciting chance to connect diverse talent with some of the country’s top companies, including Allbirds, WWE, Oscar Health, GrubHub, Bloomberg, and more.

During the COVID-19 pandemic, all roles are remote until further notice. Jopwell’s headquarters are based in New York City. We do not require relocation.

What You Will Do:

• Partner with Jopwell’s SaaS-only clients to ensure their success on Jopwell's platform
• Ensure an exceptional experience throughout the client life-cycle, from onboarding to renewal
• Develop creative solutions, identify opportunities, and coordinate initiates to promote client engagement and drive candidate success
• Track and analyze data related to candidate success and client ROI
• ​​Adapt quickly to product changes and limitations, and communicate these strategically to clients
• Partner with Product Team to relay client feedback to drive product enhancements
• Connect members of the Jopwell community to relevant client opportunities

What We Want You To Bring:

• 3+ years professional experience
• Customer / Client facing experience
• Strong data analytics experience
• Proficiency in Microsoft Excel (pivot tables, v look-up) and Google Suite products
• Strong communication skills, both written and oral
• Ability to negotiate difficult conversations
• Ability to work in a fast-paced, deadline-driven environment
• Ability to handle multiple tasks and prioritize accordingly
• Demonstrated ability to work independently and proactively solve problems
• Bring curiosity, proactivity, and a client-centric mindset to the table
• Strong attention to detail
• Passion for Jopwell’s mission

Preferred Qualifications:

• Experience managing a book of client relationships from post-sale through renewal
• Experience working with SQL
• Experience working with CRMs (e.g., Salesforce)
• Bonus: Experience working with Customer Success tools (e.g., Gainsight, ChurnZero, Catalyst, etc.)

Full-Time Employee Benefits: 

• Competitive salary
• Equity - every employee is an owner!
• Unlimited Vacation Policy
• 401 (k) Contribution Plan
• Medical, Vision, and Dental Insurance
• Commuter benefits - WageWorks and MetroCard monthly subsidy
• Apple laptop computer
• Regular Social Events
• Learning & Development Opportunities

Learn more about Jopwell:

Jopwell is currently a team of 62 full-time employees. We’ve secured $12M in venture funding since our inception in 2015, including investments from Andreessen Horowitz, Y Combinator, Cue Ball Capital, Kapor Capital, Omidyar Network, and Magic Johnson Enterprises.

We’ve also been featured extensively by both print and digital publications, including, amongst others Forbes, Inc Magazine, and NBC. Fast Company hailed us as one of the most innovative enterprise companies of 2017 and Entrepreneur included Jopwell on their list of the top 100 brilliant ideas of 2017. Forbes, Inc. Magazine, LinkedIn, and Fast Company also distinguished our co-founders as “30 Under 30” award recipients.

J_opwell is an equal opportunity employer. Jopwell will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws._

• BS degree in Computer Science (or another technical field of study including Mathematics, Engineering or the Sciences) or equivalent practical/professional experience
• 3-6 years of professional programming experience
• Demonstrated experience (1-2 years+) and familiarity with Python, Django and Django Rest Framework
• Familiarity with Postgres, Elasticsearch, Celery, and Redis
• Demonstrated experience (1-2 years+) and familiarity with JavaScript, understanding of ES6 concepts, - and proficiency in React, Angular, or other modern JS frameworks
• Demonstrated experience working in a Unix/Linux environment
• Experience working around distributed/parallel systems
• Familiarity with unit testing using Jest and Enzyme
• Familiarity with Next.js, Material Design and Recharts a plus
• Experience with AWS or another cloud computing provider a plus
• Strong communication skills (in verbal and written English)