Change Project Manager

We’re changing it up  

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. Together, we’re achieving incredible things. We may have big ambitions, but we never lose sight of what matters. That’s why we’ve created an open, inclusive environment where people can be themselves, where wellbeing and mental health come first, where we take a flexible approach to working, and where everyone has the chance to pursue their passions, keep learning and grow their careers. We’re changing up Britain and we’re changing up the workplace with better rewards, more opportunities to grow and the chance to make a difference to communities across the UK.   

A rewarding career  

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £54,153 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare. 

How can you change it up? 

We’re at a key stage in our growth; setting the foundations to continue delivering an industry leading customer experience as we scale over coming months and years. In this role, you’ll build a new team responsible for governing and delivering the change required to place customers at the heart of everything we do; delivering a world-class customer experience that differentiates us in the UK marketplace.  

You’ll be taking responsibility for elements of the Change Plan for Customer division; ensuring it delivers CityFibre strategic goals and aligns to wider Change Plans. Our ability to establish and deliver transformation goals is fundamental to CityFibre’s mission, so by project managing the onboarding of new customers and delivering large transformation objectives, centralising governance, collaborating with key support functions and up-skilling our front-line teams you’ll help us to set CityFibre apart from competition as we scale. 

What will you bring to the role? 

You’ll be a skilled project manager, with proven change delivery experience and the capability to use data and insight to identify opportunities for improvement. We’re also looking for you to have: 

• Knowledge of BPO outsourcers or tech suppliers working models and practice 
• A high level of project management software skills, process and use of project management technology 
• First-hand experience delivering automated solutions in a fast paced, customer facing organisation 
• Excellent planning, time management, communication and presentation skills 
• Strong Lean deployment experience and accreditation, with a focus on continuous improvement  
• Experience in leading a best in class change and portfolio function – proven planning and execution delivery is essential  
• Strong leadership skills with ability to lead through influencing others behaviour and driving engagement on change activities  

Our unique culture  

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.  

Ready to start changing it up? Join the CityFibre family today.  
 #LI-JW1

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.