Support Technician

Playbook Engineering offers a global betting platform that provides a service to established operators and new entrants who are looking to disrupt the industry. We have offices in London and Krakow and are a young and fast-growing company.

Support Team is responsible for analyzing, assisting and troubleshooting client requests (only via e-mail, there's no telephone). Support Team is also proactively monitoring all company systems and products via various monitoring tools, to be able to quickly notify Service Delivery and Development teams should a failure occur.We’re looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.All Support Technician positions are either mostly day or mostly night shifts - determined up front. Both day and night shifts are on a shift rotation schedule.

• Basic knowledge of web technologies such as HTML
• Excellent written and verbal English skills
• Excellent attention to detail
• High communication and interpersonal skills
• Ability to work a flexible work schedule as needed

Responsibilities

• Monitoring company systems and products using monitoring tools such as Zabbix, Grafana and Jenkins
• Logging client requests using ticketing systems such as JIRA
• Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
• Supporting clients with reported issues via email
• Formulating resolution reports

Nice To Have

• Experience in working with tools such as Zabbix, Grafana, Kibana, Jenkins
• Experience in Customer Service
• Experience in working with Jira and Confluence or similar bug tracking system
• Experience in Python

What We Offer

• Health Care and Multisport
• Table Soccer and Game console
• Place for your bike 
• Beer and pizza integrations once a month
• Office in a convenient place- Rynek Główny 6, 31-042 Kraków
• Company library
• Startup atmosphere 
• Employee referral program