Implementation Specialist

Ubiquity Retirement + Savings® is a leading fintech company that sits at the crossroads of HCM, SaaS, and robo-record keeping. Our mission is to empower small businesses and their employees to create a more secure financial future by leveraging technology with affordable retirement solutions and world-class customer support. For over 2 decades, we have helped workers save more than $2.5 billion and opened retirement plans for 9,000+ small businesses—pioneering a transparent, flat-fee, customizable savings experience. Our tenured team are retirement experts and future-you champions! Learn more at: myubiquity.com

The only thing as unique as our business model is our company culture. We thrive on accountability, collaboration, and transparency. Proudly one of the Best Places to Work in the Bay Area and Entrepreneur Magazine's Top 150 Company Cultures, we take what we do seriously and always strive to be happy at work. With mottos like "Freedom With Accountability," we are a family of friends who like to get it done and do it with passion.

Recognition

Rated as one of the 100 fastest-growing companies in the Bay Area by the San Francisco Business Times (for nearly a decade)

Ranked as one of the top 5000 fastest-growing private companies in the nation by Inc. Magazine (11 years running)

Listed as one of Business Week’s 100 fastest-growing inner-city companies in the nation (every year since 2012)

Ubiquity also produced a hard-hitting and feature-length documentary with producers and editors out of CNN. Watch Broken Eggs: The Looming Retirement Crisis in America, today. 

The Implementation Specialist is the face of Ubiquity during new client onboarding. This role is responsible for driving new client plan setup, including communicating with clients, plan sponsors and advisors to organize and conduct meetings and address any questions or issues regarding new plan setups. This role will ensure that the client onboarding experience is positive, timely and efficient and will help transition clients from new plan set-ups to their ongoing client support team.


Core Responsibilities

• Independently and proactively drive Ubiquity’s plan setup process from start to finish, with minimal direction
• Create a great client service onboarding experience by engaging customers while also creating a high sense of client urgency to complete the plan set up process quickly and accurately
• Take ownership of client issues, and follow problems through to resolution
• Keep accurate records and document customer service actions and discussions
• Document all client contact in proprietary database, clearly logging any issues and follow up as required
• Discuss Plan Provisions with clients to determine the best type of plan for them
• Thoroughly review existing plan documents for conversion plans to determine provisions our system can support and discuss any needed changes with clients
• Accurately prepare new plan documents based on clients’ elections
• Add new client retirement plans to Paradigm, Ubiquity’s recordkeeping system, in accordance with the plan document specifications
• Establish trust accounts to invest the plan assets into the chosen mutual funds
• Audit and compile participant balance data to post to accounts upon transfer to Paradigm
• Process detailed work within assigned timeframes and without errors
• Maintain an orderly workflow according to priorities
• Other tasks as assigned

Competencies

401k Industry - Knowledge of federal pension regulations within the retirement industry and of IRS and DOL governmental agency regulations. Actively working towards pension credentials.

Customer Focus - Keeps internal and external customers in mind at all times and proactively seeks ways to improve service delivery. Emphasizes a team approach to providing great customer service. Solicits customer feedback and ensures their needs have been fully met.

Accountability - Takes personal responsibility for the quality, accuracy, and timeliness of work, and achieves results with little oversight. Stays focused on work and makes the best use of time and resources.

Communication - Uses appropriate and effective language for any given situation and actively engages client to understand their needs and concerns. Effectively listens and is able to communicate relevant information for others to understand.

• At least 4-6 years’ experience in the 401(k) industry and in a client servicing role with high volume of successful customer interactions
• Solid project management skills
• Working knowledge of customer service software, databases, and tools
• Comfortable multi-tasking and with demonstrated resourcefulness at trouble shooting
• Proficient reading, writing, grammar and mathematical skills
• Excellent computer skills that includes Google Docs, MS Office, Salesforce and other CRM applications

This is a salaried, full-time position. Please follow application instructions carefully and note that a cover letter is required along with your resume.

We are focused on building a diverse and inclusive workforce. If you are excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

We offer:

• Competitive compensation package
• Generous stipend toward premiums for medical, dental, and vision
• Learning and development stipends
• 401(k) Matching
• Monthly wellness subsidies
• Equity incentives
• Flexible PTO policy
• Time off for volunteering
• Emphasis on internal promotions
• Regular performance reviews
• Telecommuting

Ubiquity Retirement + Savings is an equal employment opportunity employer for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws.