Retail Operations Manager



London, United Kingdom
Full Time
2y ago

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Retail Operations Manager to join the Hardware Business Operations team. Our goal is to support the retail marketing efforts to grow the Square brand. You could be a good fit for this role if you are experienced in retail operations support and if you are comfortable managing commercial relationships with distribution partners. You have a strong understanding of the retail order management processes (both direct and indirect retail partners) and will conduct analysis to ensure all KPIs are met. To help grow Square, you will identify and guide ongoing process improvement efforts across all areas of focus.

The role is remotely based in the UK or Netherlands, however due to  your team primarily based out of the San Francisco Bay Area, some evening working hours will overlap with Pacific Standard Time. 


You Will:

  • Manage day-to-day supplier partnership and operations with distributors, local warehouse and hardware business systems teams (Oracle) as well as downstream customers (Retailers, Internal partners, etc).

  • Build processes and systems efficiency for product fulfillment and oversight of retail distribution.

  • Maintain current metrics & SLA's, as well as determine criteria to continuously improve our capability to bring successful scalable solutions to our partners across all of Square Retail as the business grows.

  • Manage and execute on a component of Square's global retail supply chain

  • Support new product introductions, product life cycle, end-of-life activities at retail and distribution

  • Collaborate with internal accounting, retail marketing, supply, demand & operations teams to support retail efforts

  • Be responsible for accurate system set up and compliance requirements with all retail partners as needed


You Have:

  • 5+ years of related experience in retail, sales operations or vendor management

  • Experience managing multiple projects and the operational complexity of Fortune 500 partners/customers

  • Experience with or high level of comfort with various ERP/OMS systems

  • Expert quantitative analysis and logical reasoning; experience/ ability to show track record of data driven decisions

  • Chargeback management, dispute resolution & reporting of monthly metrics

  • Passion for operations management and supply chain!

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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Onkar By: Onkar