Process Manager

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

As a Process Manager for Shiji you interact with different internal stakeholders and departments within the organization to align processes and cooperation between the various development focused departments. You help the teams to structure their work accordingly and push them to enhance the collaboration. You are mentoring the best usage of Jira and Confluence administration. You present, implement, and train those process changes across the organization. 

What you will do:

• JIRA and Confluence Administration  
• Acting as a single point of contact for process improvements (escalation point of contact) 
• Oversee processes across departments
• Facilitating/Orchestrating full product and development life cycle/process
• Making sure company processes are documented, stored and maintained 
• Looking for improvement and optimizations across internal departments 
• Mediate between the different departments and find a common solution  
• Measure and report internal department performance  
• Special projects as assigned by Senior Management  
• Provide flexibility, manage changes and help accommodating special projects as assigned by the VP of development   
• Project Management within the development organization
• Trainings and Presentations of internal processes to an international audience 

• University Degree and a minimum of 3 year’s work experience as a Process Manager or similar within a software development focused on agile environment, preferably in the hospitality IT software and technology space 
• Strong proficiency in the administration of JIRA and Confluence  
• Strong analytical, organizational, communication and people skills required 
• ITIL, Scrum, Safe, PMP and/or PRINCE2 Certification preferred 
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint 
• Proficiency in Microsoft Project, Clarizen, or equivalent project management software beneficial   
• Ability to be flexible and align the different requests from different stakeholders within the organization (find the common ground) facilitation, negotiation, communication, problem solving
• Ability to adapt quickly to new technologies, products and procedures 
• Ability to work and thrive in a multi-tasked and fast-paced environment 
• Professional “get it done” attitude and work ethic
• Fluent in English. 

• An exciting opportunity to make a real impact on the business and a chance to participate in creating the enterprise-scale project in an international environment
• Grow your experience in a very innovative technology environment 
• Support of self-development in professional area (co-financed trainings, conferences, certifications etc.)
• Flexible working hours
• Chill rooms with variety of games, team building events and staff parties
• Full package of benefits, including the private medical care, sports card, life insurance, MyBenefit card, English lessons and more…