Customer Service Advisor - Homebased

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

LOCATION: Hartlepool / Homebased

ABOUT THE JOB

As a Customer Service Advisor, you will be responsible in the delivery of our Eligibility Services contract work via online and telephony applications. You would act as first point of contact for applicants as well as a system administrator for the NEC system to allow applications to be input and processed.

ROLE REQUIREMENTS

• As Customer Service Advisor you will require the following:
• Experience of Contact Centre working.
• Experience of processing data with attention to detail and good accuracy.
• Knowledge of Service/Contact Centre processes, policies and procedures, such as escalation procedures, service level agreements (SLA’s) and client service standards.

HOW YOU WILL BE SUPPORTED TO ENABLE YOU TO SUCCEED

• LinkedIn Learning - access to all lessons and videos
• Yearly Performance/Salary reviews
• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period
• 4 x basic salary life assurance cover
•  A Group Pension Plan with fantastic employer contributions
•  A selection of tax efficient flexible benefits to suit your individual needs 

ADDITIONAL INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required. 

NEC is an equal opportunities employer, welcoming applications from all communities.