Customer Success Manager - Cloud Native Technology

Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and devops portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates.

Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Liberty Mutual, PayPal, Reliance Jio, Societe Generale, Splunk, and Volkswagen. Learn more at www.mirantis.com.

Mirantis is adding a Customer Success Manager to our team!  The CSM has the ability to perform special and challenging tasks and the ability to use theoretical knowledge and practical experience to choose principles and processes. CSM’s will act as trusted advisors to key clients, partnering with them through the life of their project and will develop a deep understanding of the client environment workflow and goals. CSM’s will partner internally with sales, marketing, product and services to address client concerns. 

Main Responsibilities:

• Work with our largest and most strategic clients to help quantify adoption and track customer sentiment and SLA’s

• Conduct Bi Weekly Quarterly Business Review (QBR)

• Track and present bi weekly operations meeting

• Support and refinement of company-wide operations

• Build the customer relationship, address day-to-day questions

• Resolve escalation issues, communicate customer needs internally to influence business priorities

• Four year college degree preferred

• 3+ years customer account management experience

• Technical understanding of Openstack, Containers, Kubernetes, Linux, etc.

• This role requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization

• General understanding of project management, PMP certification or alternate a bonus

• Proven track record with working with enterprise customers and executives

What does Mirantis offer you?

• Work with an established leader in the cloud infrastructure industry.
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
• Be a part of cutting-edge, open-source innovation.
• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
• Receive a competitive compensation package with strong benefits plan.

Mirantis ranked in the top 50 of G2's Best IT Cloud Products of 2021!