By: Onkar
The University of Auckland is New Zealand’s pre-eminent University, with a turnover of $1.3bn, including research revenue of over $300m generated across eight diverse faculties and two research institutes. With over 6,000 staff and 45,000 students, the University of Auckland is one of New Zealand’s most significant and complex entities.
University Internal Salary Band: G
Salary Range: $78,000--$88,000
The opportunity
This role will see you join a small, hardworking, cross-functional Value Stream charged with supporting and enhancing the University’s Campus Life and Alumni Services portfolios of products and services.
With this team, you’ll really get into the guts of what it means to deliver “the right service for the right purpose” to our University customers. You’ll be a member of a hardworking team with a strong legacy of keeping the lights running for one of our most crucial University areas.
Aside from events wherein the whole team is present, this role comes with the ability to decide on your preferred place of work for the majority of your time; flexible working is something we take seriously. Your "base" is the University's Newmarket Engineering Campus; this location is designed for activity-based and collaborative working. Working from home is a common practice here. You are encouraged to make use of the Campus space for team meetings, workshops, planning, or brainstorming sessions. Hot desks are available on a first-come, first-served basis.
Accountabilities
For more detailed information, you can refer to the POSITION DESCRIPTION or for specific queries, reach out to the Hiring Manager Morgan Nicolasen via email. Please note that applications will not be accepted via email. You must use the "I'm Interested" button to apply for this position.
About the teams
Our Service Division, called Applications Support, is broken down into four Practices (or technical disciplines), each led by a Practice Manager (PM). The PM is responsible for the custodianship of our teams, wellbeing, growth and development, and ensuring our Practices are aligned to the right approaches, processes and priorities. The Technical Analyst Services Practice, where this role “reports”, shares a common skillset in its curiosity, ability to analyse, think creatively, and operate in any domain territory as a result.
Staff in each Practice are distributed across a variety of portfolios, called Value Streams (technical delivery teams), which work with Product Owners to build and deliver on the portfolio roadmaps. CLAS is one such Value Stream, and is a small-but-hardworking team who manage and maintain a variety of services which are either used by or for the University's Student and Alumni cohorts, so there’s a lot riding on keeping these services running in tip-top shape. CLAS work hard to ensure that students, alumni and staff linked to these groups are able to continue enjoying “Campus Life” experience as fully as possible. They support and maintain services ranging from printing services to the Recreation & Wellness Centre software support, so there’s always something going on!
About you
You’re someone who is curious, willing to learn, and even nosy about how we do the things we do, and why. You’re keen to try anything new, willing to muck in with the team, and enjoy a challenge, whether it’s technical or business!
You’ll be someone excited to have the opportunity to engage with your own career and skills growth, utilising the University’s Professional Development process, and will be able (and expected to) to sink your teeth into all sorts of future-facing learning. We work with the understanding that learning and development need to play central roles in everything we deliver, and expect that you’ll come along for the ride.
You have been responsible for providing technical or user support for business process tools in the past, with tasks anywhere from access and permissions through to user training and knowledge creation. You’ll have had experience working either in an Agile workplace or team to deliver on roadmap objectives and maintain existing services. You’ll be willing to explore new approaches to operating in, and as, a team.
What we’re hunting for is someone who has experience with capturing a customer request, breaking it down into its technical vs business components, and investigating the most effective way to deliver to that request within the boundaries of Value Stream priorities, business value, and team workloads. You’ll also take initiative to upskill, both by buddying up with your team and with self-paced learning. You will also have a voice in the future of the Technical Analysis Practice, discussing topics such as cross-skilling, collaboration, problem-solving, driving efficiencies, and building an interest in learning and growth as a day-to-day habit.
Important Skills and Experience
While there's no need for a Master's Degree or to be able to speak nine languages, there are some experience metrics and skills this role requires:
What we offer
The University of Auckland is committed to providing an excellent working environment through a number of initiatives, including:
How to apply
Applications should be submitted online, before the closing date of Friday, 22nd October, and include a current CV and cover letter outlining what strengths you will bring to this role.
In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for two weeks on arrival.
It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz.
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