Client Support Specialist

at

Experian

Schaumburg, IL
Full Time
8mo ago

Company Description

 Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries around the world. The company helps organizations to manage credit risk, prevent fraud, provide data security and automate decision making. Experian’s vision is for people, data and technology to become a necessary part of every major consumer economy around the world.

 

The role of the Client Support Specialist is to support the Account Executives in developing business relationships and increase revenue.  A strong focus on providing both external and internal communication and customer service is required.  This position will require strong multi-tasking abilities with a strong attention to detail and excellent follow-up skills.  This opportunity provides an ideal candidate with the training and resources needed for professional development and a long term career path.

  • Develops and maintains knowledge of client environment and processes to identify existing and potential applications for Experian products and services.
  • Coordinates communication with clients to implement product or service changes regarding security, membership vetting, and legislative requirements.
  • Holds meetings with clients / prospects in a face to face environment and using the telephone in conjunction with web based tools.
  • Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel. Identifies, closes or refers new product opportunities.
  • Researches and identifies sales and service opportunities for potential clients within assigned production center/ business units or specific accounts across all solution suites. Provides customer intelligence to sales and marketing functions to position our offerings effectively.
  • Provides product training to users to ensure effective client utilization of Experian services.
  • Communicates client account maintenance needs and requests to appropriate personnel.
  • Maintains contact with product and service users to enhance client relationship.

Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • Good knowledge of consumer credit reporting marketplace and willingness to learn more
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Good oral and written communication skills
  • Self-starter with drive to learn independently and in a structured environment
  • Good customer service and follow-up skills
  • Willingness to volunteer for activities as member of a teamed account selling approach
  • Solid working knowledge of Salesforce.com CRM system is desired
  • Good organizational and project management skills
  • Good problem solving and analytical skills
  • Strong PC skills – Excel, Word, PPT, MS Office, Salesforce
  • Good presentation skills and ability to lead engaging meetings
  • Willingness to learn industry and capabilities of Experian
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Ability to travel
  • Bachelor’s degree or equivalent experience preferred
  • Good knowledge of consumer credit reporting marketplace and willingness to learn more
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Good oral and written communication skills
  • Self-starter with drive to learn independently and in a structured environment
  • Good customer service and follow-up skills
  • Willingness to volunteer for activities as member of a teamed account selling approach
  • Solid working knowledge of Salesforce.com CRM system is desired
  • Good organizational and project management skills
  • Good problem solving and analytical skills
  • Strong PC skills – Excel, Word, PPT, MS Office, Salesforce
  • Good presentation skills and ability to lead engaging meetings
  • Willingness to learn industry and capabilities of Experian
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Ability to travel

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

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