Technical Program and Product Operations Management
Sense Talent Labs, Inc.
San Francisco, CA
We’re a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, candidates, and contractors. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!
You'll join a collaborative, fun team where everyone, including you, is active in the product defining and development process. Our founders are lifelong entrepreneurs and have built and scaled large companies. By working with them, you will have the front row seat to see how a company grows and scales. We want to support your career goals, whether it remains here or beyond. Interested in knowing how product management or sales work? Let's have you sit in on actual sales calls. Wondering how to grow customer success and support in a high growth company? We'll directly mentor you and you'll learn from those who've been at multiple successful companies. We're an experienced team and looking forward to working with more great people.
We are looking for a Technical Program and Product Operations Management [Remote] who is passionate about making an impact at a fast-growing company.
Troubleshoot and debug technical customer issues and/or requests; communicate and collaborate across CSM, engineering, and product on decision and resolution
Uncover and manage interdependencies and impacts across projects and teams at planning / scoping; coordinate execution alignment and cross-project issue escalation
Monitor project progress continuously and own execution reporting to keep all team members accountable, and all key stakeholders informed
Recommend portfolio re-prioritization and/or re-sequencing to accommodate delivery project workload in accordance with resource availability and roadmap changes
Manage through influence, often without direct management authority, navigating sometimes divergent expectations
Administer project or program management tool, such as Jira, and create template and facilitate best practice in organization-wide adoption
Provide thought leadership when addressing technical customer challenges and/or programs execution hurdles. Continuously improve and scale the broader organization
Bachelor's degree in Computer Science, Engineering, or Mathematics, related quantitative subject area, or equivalent practical experience
3+ years of experience as end-customer-facing SaaS project or program manager, proficient with software development lifecycle, Agile versus Waterfall methodologies, and project management frameworks such as the RACI matrix
Strong knowledge of databases, data modeling, comfortable with UML
Hands-on experience with RESTful and/or SOAP APIs, curl Commands, and debugging using 3rd-party tools like Postman or Insomnia
Strong verbal and written communication skills and strong interpersonal abilities to facilitate extensive interactions internally or externally
Worked at a high paced, fast growing, creative tech company
Strong organizational skills to prioritize many tasks without losing sight of the highest priority items; operating independently
Perks & Benefits
Medical, dental, and vision insurance for employees and dependents
401K program to help you invest in your future
Unlimited PTO to promote a healthy work-life harmony
Sense is an equal opportunity employer. We believe that diversity, inclusion, and belonging is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
All your information will be kept confidential according to EEO guidelines.