Technical Program Manager / Product Owner

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across the East and West coast where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

As a Technical Program Manager / Product Owner, you will be part of the Shopify Global Revenue Technology and Operations team, which manages the global technology stack and system processes that drive our Commercial Revenue team and impact the merchant experience. The team focuses on ensuring the right processes and tools are delivered at the right time, delivering on initiatives quickly while ensuring solutions are built for the long term. 

As a Technical Program Manager / Product Owner you will support the planning and execution of initiatives within the project portfolio, working with Revenue leaders and partnered stakeholders to analyze, redefine, and monitor activities to ensure maximum efficiency in support of our goals.

 About the role:

• Responsible for performance, oversight, and reporting of project portfolio

• Facilitate project prioritization, resource allocation, and project approval decision-making

• Work closely with our Operations Research team to support metric tracking and KPIs across the portfolio

• Partner directly with Marketing, Sales, Support, IT to help prioritize product roadmaps, deliver strategic recommendations and analyses, and develop systems, tooling, and operational strategies that drive growth for the business.

• Create Executive-level status materials with the ability to summarize portfolio status to Executive leadership

• Identify interdependencies across projects and programs within the overall portfolio

• Develop and communicate progress updates and status report content to key stakeholders

• Present status to varying levels of leadership (including Senior/Executive-level)

• Coordinate the creation and cross-functional assessment of business cases for project development and work with the various teams to get recommendations implemented.

• 10+ years of Portfolio, Program, or Project Management work experience (or 5+ years post-MBA or equivalent higher degree), preferably in tech strategy/ops functions or management consulting.

• Highly skilled in developing, publishing, and presenting Executive level slide decks and reports.

• Ability to iterate on and drive the business cadence for all teams, including biweekly, monthly, quarterly and annual business updates to increase visibility and accountability around metrics.

• Ability to organize complex objectives into individual related tasks and measurable deliverables.

• Highly skilled in identifying task structures, relationships, and dependencies.

• Ability to facilitate meetings to define requirements, project planning, decision negotiations, risk and issue identification and management, and status tracking.

• Experience in managing a project portfolio or multiple medium to large projects of complex dependencies, risks, and project metrics.

• Excellent organizational, analytical, and communication skills.

• Experience in a fast, dynamic, and constantly-changing environment.

• Great interpersonal skills and the ability to communicate across departments.

• Experience with implementing and supporting Salesforce and Marketo.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your background is close to what we’re looking for, let’s chat. We are dedicated to diversity and providing an inclusive workplace for all.

Closing date: September 27 (11:59PM EDT).

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.