Technical Support Engineer

Part of the Ratiodata Group, Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and Munich. Over the past 17 years, the company has been establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology and want to have a measurable impact through their work.

A trusted partner for major brands in Retail, Consumer Goods, Manufacturing, and Automotive, Accesa helps businesses embrace flexibility, adaptability, and evolution within their digital journey, through a large spectrum of tailored IT services, leveraging mainstream, niche, as well as legacy technologies.

Its sister-company RaRo delivers complex digital evolution solutions for highly regulated industries like Insurance and Banking and, together, the two companies cover the complete digital evolution journey of their customers, from hardware to software and managed services solutions.

With more than 700 IT professionals in its 13+ Competence Areas, the two sister-companies join forces to build a distinctive people-first culture that enables their people to thrive, their clients’ business to evolve and end users to succeed.

About the projects

In this role, you will be providing day-to-day support to our customers – both to their end-users, as well as the technical representatives of our customers. You will also be consulting and aiding our customers adopt new technologies as they are released.

Your team

You will have the opportunity to learn from our colleagues' vast knowledge and experience in modern workplace technologies. We welcome questions and offer support when needed, but we also encourage a hands-on approach for those who prefer it. Continuous improvement is also a big part of what we do, as we, at Accesa have a strong focus on getting better.

Your role

You will contribute to our effort of growing our capabilities when it comes to the Mac support operations. We, on the other hand, will support your professional development and ensure that you are performing motivating and relevant tasks. 

In a typical week, you will be performing the following functions as individual assignments or as part of a team:

• Handle deployment, needed infrastructure and patch management for Mac machines across the enterprise
• Leverage JamF (Cloud) to manage Mac clients
• Create, maintain and deploy application install packages for delivery through JamF
• Design, Maintain and deploy configuration policies to all endpoints to make sure they are fully compliant and secured
• Collect requirements from the business and implement them
• Serve as top tier point of escalation for all OS/software issues in Mac areas
• Respond to customer requests, change management cycle, incidents, etc. based on ITIL and Agile practices
• Continuously develop and improve quality of service by applying automation 

Real impact one step at a time

You will have an important contribution to guaranteeing that our clients’ environments are secured, always up to date and that the tools used are tailored to meet the business requirements, from both a cost and a productivity perspective.

Professional opportunities

You will be able to use your skills as you go, in our test environments and perform practice exams to test your knowledge. You will be able to get certified on the technologies you will work with, attend workshops and conferences, establish connections with people that have similar roles from all over the world, and see the latest advancements in the technologies we work with as presented directly by the vendor representatives.

Community insights

In Accesa, we have several Competence Areas that are meant to help your personal and professional development get to the next level. Apart from technical and soft-skills-oriented workshops that you can attend, facilitated both by internal and external partners, you can also benefit from a company-wide community of mentors and coaches. You will be able to focus on your career path with the help of your technical lead, you will have the flexibility to try out other technologies that seem appealing to you. We want to make sure that you enjoy working and learning every day.

Must have:

• Knowledge and working experience in the following technologies: Software Updates, Application deployments, Operating System Deployment, Automated Deployment Rules, Alerting, Reporting
• Apple Mac– Deployment & Management
• Readiness for independent and team-oriented work

It is also important that you:

• Are able to plan, manage your time and take responsibility from day one 
• Have the ability to present your ideas to others
• Demonstrate a great customer service mindset
• Are a great team player, ready to go the extra mile for your colleagues
• Are interested in being up to date with new technologies and value knowledge-sharing 

At Accesa & RARo you can:

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer
• Emotional: individual therapy sessions with a certified psychotherapist, webinars on self-development topics
• Social: virtual activities, sports challenges, special occasions get-togethers
• Work-life fusion: yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestones