Renewal Specialist EMEA



Vienna, Austria
Full Time
2y ago

Company Description

With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve “leader” status in all three top analyst reports (i.e., the “Triple Crown.”) This honour is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, Cisco, Dolby, First Data, HSBC, Office Depot, Samsung, Starbucks, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent—increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.

Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

Job Description

The Tricentis Customer Success team is a large part of why the company continues its rapid growth. Within the Customer Success team is a group of talented renewal specialists who focus on renewing our customers subscriptions and assist our customers to achieve their desired business outcomes through upsell and cross sell opportunities.

Are you hungry, persistent and persuasive? Do you love being part of a diverse, supportive, talented group of professionals who get stuff done while having a good time? Then you might be ready to join our global renewals team.

Around here, we cheer each other on, celebrate each other’s accomplishments, and help each other out. We laugh a lot and are proud of the fun, friendly culture we’ve developed. Above all, we take pride in doing work that genuinely helps our customers.

You Will

  • Be a key member of the renewals team, renewing an assigned book of existing customers’ subscriptions
  • Look for upsell/cross sell opportunities to help our customers achieve their desired business outcomes
  • Work alongside the Account Managers and Customer Success Managers
  • Identify and Forecast Risk
  • Convey the value/vision of our product suite during renewal discussions
  • Be self-motivated to overachieve on quarterly/yearly renewal rate targets
  • Be responsible for renewing subscriptions across several different product lines
  • Keep your knowledge up to speed with our products, and our competitors
  • Work directly with Legal & Finance teams to negotiate and deliver contracts.


What you bring to the team:

  • Proficiency in German & English (written & spoken) is a must have!
  • Excellent customer service and communication skills
  • Minimum 3 years of proven experience in renewing subscriptions with demonstrated achievement either in Enterprise Sales, Account Management, and/or Customer Success Role
  • Expertise in negotiating complex renewal/upsell agreements in a SaaS environment
  • Ability to work as a team and self-starter who takes initiative and works with limited direction
  • Ability to rapidly assess a problem, define options, evaluate and execute to address critical business issues
  • Detail-oriented, self-motivated, and organized
  • Experience in Software Testing and Automation is a plus
  • Knowledge of Microsoft Office Suite, Gainsight, Salesloft and Salesforce a plus
  • Strong time management skills
  • High energy and positive attitude
  • Comfortable working in extended time zones (as needed) to align with the global team and in a fast-paced environment

Additional Information


  • Flexible working hours (no core time)
  • Attractive salary plus bonus and other benefits
  • Favorable working atmosphere in a rapidly expanding company
  • Wide range of responsibilities and a variety of career opportunities
  • Modern office in Vienna close to the subway (Table Soccer, Darts, ... )
  • Wiener Linien annual pass (Jobticket)
  • Flat hierarchy
  • Numerous company events
  • Permanent, full-time employment

And many more ...

We are under legal obligation in Austria to indicate the minimum salary, which is EUR 43.316- gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary. 

Go ahead and apply for the #1 company in continuous testing & #1 city with the best quality of living.

    If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.  Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

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    Onkar By: Onkar