Internship: Knowledge Management & Communication

at

Shippeo

Paris, France
Full Time
8mo ago

Company Description

🚚 Shippeo, the European leader in supply chain visibility, gives shippers, carriers, and customers instant access to predictive and real-time information of every delivery. Our proprietary, machine-learning ETA algorithm accurately calculates arrival times allowing shippers to quickly anticipate problems, proactively alert end-customers, and efficiently manage exceptions. Shippeo helps market-leading companies such as Intermarché, Leroy Merlin, Saint-Gobain, and Faurecia leverage transportation to deliver exceptional customer service and achieve operational excellence.

Founded in 2014, Shippeo has offices in 6 countries, tracks more than 3 million loads per year throughout Europe for global, market-leading customers, and connects to more than 68 000 carriers in more than 20 countries.

 

Job Description

  • 6 months internship starting from October 2021

 

You will integrate the Knowledge Management team. This team focuses on organising knowledge inside the company and providing outstanding content and communication to our users. Part of this effort is creating valuable and diverse content in order to enable our growing user base to have a great experience when learning to use the Shippeo tool.

As a knowledge management intern and under the responsibility of your manager, you can help us bring our content to the next level. Your responsibilities include:

 

  • Create, structure and feed with new content our brand new public help center

  • Coordinate content creation for our restricted section Helpcenter, in-app learning tool and downloads section

  • Providing feedback and supporting the team in evaluating the current content and shaping the future content and communication strategy

  • Participate in ad-hoc communication efforts (newsletters, product documentations…) 

Qualifications

  • You are a master student in communication, marketing, documentation, knowledge management or similar (Bac + 4-5)

  • You can break down complex matters easily into accessible content

  • You have an eye for aesthetics and ideally design experience

  • You are fluent in French and English (a third European language is a +)

  • You have excellent writing skills and ideally  experience in copywriting, technical writing or other content production

  • You have excellent communication skills (written as well as spoken)

Additional Information

🏆 We have 4 values at Shippeo that are embodied by each Shippian 

  1. Ambition -> Do not give up any challenge for Shippeo to become a global leader
  2. Commitment -> To be demanding in order to achieve exceptional customer satisfaction
  3. Team Spirit -> Foster teamwork with respect in a relaxed atmosphere
  4. Simplicity ->  Stay simple in our behavior and solutions
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