ABOUT THE JOB
Under the direction of the Director/Sr. Manager, Enterprise Applications, Operations & PMO, in this role, you will lead the ITSM process area for the global TMLC IT organization and assist in delivering applications-based operational support within the company. In this role, you will acquire adequate expertise around Master Lock ITSM, ERP, and other peripheral applications that are part of the IT Technology ecosystem, to support the business operations and meet the agreed-upon support SLAs. You will partner with business users, IT team members, and 3rd party managed services for the ongoing maintenance and administration of the ERP and ITSM applications and use the ITSM platform to manage all incidents, requests, and problems, ensuring appropriate resolution and documentation. Additionally, you will identify and champion opportunities through analysis of historical ITSM data for process improvement and end-user training opportunities by creating an action plan, leading the necessary work efforts through to completion according to TMLC project methodology where necessary. You will explore exciting opportunities to drive efficiencies in our system and business processes, coordinate and lead primary Operations continuous improvements and adapt to and learn new technology trends.
Fortune Brands Doors & Security (Master Lock/Therma-Tru Doors) is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.
Candidates for positions with Fortune Brands Doors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.
To all recruitment agencies: Fortune Brands Doors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, our employees or any other company location. We are not responsible for any fees related to unsolicited resumes/CVs.
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