Snook are on a mission to design a world that works better for people.
We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.
Snook started as a service design company in 2009. In the past five years, we have become a multidisciplinary team and scaled to more than double our original size, when we started up in Scotland. We are now based in Glasgow and London and our team is approaching 100 people. And we've worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.
One of Snook’s core missions is ‘Next Era Government’. We strive to ensure that human needs are at the centre of government services’ design and delivery. We are the User-Centred Design partner for multiple government agencies, including Home Office, Department for Education, NHS Digital and NHSX. Working in these sectors will give you valuable experience of applying GDS standards and preparing for GDS Service assessments. We also work with local government and third and private sector organisations.
This role provides the opportunity to work across these sectors while receiving knowledge and support from other Snooks. Where possible, we rotate people from one sector to another after 3 to 12 months (depending on the project), enabling people to develop in-depth knowledge of a variety of sectors.
About the role
As a User Researcher at Snook, you will work in multidisciplinary project teams and will be responsible for ensuring our design projects are rooted in a deep understanding of users and their needs. You will sometimes be embedded in our client team within organisations such as the Home Office or NHS Digital, working with other disciplines there.
Your work will include participating in a range of research activities and methods, and communicating actionable insights to project teams.
Your work will require collaboration across our user-centred disciplines and go beyond the screen.
You will work in the open, communicating user research findings within the project team and with clients.
You’ll relish working closely with our clients and partners in co-designing services and products with users.
We’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries.
You should be able to demonstrate that you are able to meet some, or all, of the following requirements:
Your skills and experience
A competitive salary
Generous holidays giving you 29.5 days holiday (including bank holidays), 4 of which are fixed to be taken at Christmas. Plus there are up to an additional 6 discretionary days for Christmas Closure
A supportive maternity package
We respect that people have commitments, providing flexible working hours through discussion
A bike to work scheme
Membership to the Headspace, the mental health app
We have an annual team-away day and quarterly show+tells; where we come together as a company, taking time out to learn, reflect, and eat snacks
We provide an annual training budget, which can be used for external opportunities from talks and conferences to more bespoke hands-on training. We have weekly learning sessions for all our team members, with a vast topic range
Access to Snook social clubs, and opportunity to run your own
Snook group pension plan
We support you with a Snook buddy when you join to get you started
How to apply
This is an ongoing campaign so please don’t wait to submit your application. We are sifting and interviewing candidates on a weekly basis. The vacancy will be closed when available positions are filled.
Please submit a CV, cover letter and your notice period.
In your covering letter, please tell us a little bit about yourself, why you want to work at Snook and what sort of design problems you’d be interested in tackling with us.
We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries, and is committed to having a team that is made up of diverse skills, experiences and abilities. If you have any questions please get in touch at [email protected]
Due to the current Covid-19 epidemic, we anticipate that all interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties, or other circumstances affecting your availability for an interview, we’re happy to offer convenient times outside of work hours.
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