Business Process Architect, Support Communications



Santa Clara, California
Full Time
2y ago

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

  • Develop the overall prioritization, milestones, deliverables, and success criteria for large, complex programs or projects
  • Identify, assess, prioritize, and mitigate risks to meet program objectives.
  • Generate new data needs and requirements to provide actionable insights to senior leadership
  • Host executive-level meetings and large cross-functional events
  • Simplify complex issues into a crisp, actionable exec-level status
  • Provide a proactive, strategic perspective on improvements to the business, SDLC or infrastructure processes
  • Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership
  • Coordinate the day-to-day activities required to deliver a high-quality product on time
  • Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership


To be successful in this role you have:

  • Minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or equivalent experience
  • PMP and Agile certifications
  • Strong working knowledge of MS Excel, MS PowerPoint, MS Visio and similar applications



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Onkar By: Onkar