Part of the Ratiodata Group, Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Zurich, Oradea and Munich. Over the past 16 years, the company has been establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology and want to have a measurable impact through their work.
A trusted partner for major brands in Retail, Consumer Goods, Manufacturing, and Automotive, Accesa helps businesses embrace flexibility, adaptability and evolution within their digital journey, through a large spectrum of tailored IT services, leveraging mainstream, niche, as well as legacy technologies. With more than 700 IT professionals in its 20+ competence areas, Accesa is building a distinctive people-first culture that enables their people to thrive, their clients’ business to evolve and end users to succeed.
About the project
We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Lines. Through this project you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and interpersonal skills.
Our team was founded 4 years ago and is currently consisting of 5 ITIL certified Service Managers, working closely together in supporting our multiple client's long-term mission. We are a flexible, open-minded, friendly, supportive, result driven team, looking forward to sharing our knowledge and experience.
We're looking for a Service Manager who can define, improve, communicate and implement service management processes, based on ITIL best practices.
At the moment, our client portfolio requires an English and German speaker, in order to enhance the reliability and value of our current services and processes.
As a Service Manager, you'll have the opportunity to facilitate the alignment of services with the client business processes and requirements, as well as their continual improvement through outreach with stakeholders and customers.
Real impact one step at a time
You will have the opportunity to discover our client's work culture, as well as establish a relation with our main stakeholders and add value to their services. Also, through knowledge sharing you will contribute to the team's growth and to the development of Accesa's service portfolio.
You will have the opportunity to develop your technical and soft skills, due to our project's diversity, learning new ITIL processes, as well as becoming the main liaison between our delivery teams and client.
Accesa's community is structured in 20+ Competence Areas, both technological and best practices related, aiming to improve our way of working and have a clearer vision of the tools, principles and technologies we're working with.
You will have the opportunity to be an active "member of the community" inside and outside the organization. You will also be an enabler for knowledge sharing inside and between communities, in order to keep the community up to date with the technology evolution and innovation.
Willing to develop:
At Accesa you can
Join self-managed communities of IT experts that co-design their own learning programs. Be part of a cell-based organization where we favor agility over rigid processes and freedom over control.
Enjoy a holistic benefits program which empowers your:
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