Service & Billing Expert



Sofia, Bulgaria
Full Time
1y ago

Company Description

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2020, for the sixth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description

We are currently looking for Service & Billing Expert. The UK and EMEA Billing team are responsible for opening the majority of our client accounts and providing our clients with access to our many products across various different platforms. The Service and Billing Team have to ensure all billing requirements are met on each account. They are also responsible for processing renewal contracts and raising the relevant invoices, along with any account amendments and credit notes. They have monthly deadlines that they work hard as a team to achieve, whilst providing a high level of service to all our internal and external clients.  It’s a fast paced environment where your attention to detail and commitment to accuracy is imperative


  • Performing all the relevant new customer checks and opening new accounts and setting the customer up to access the relevant products;
  • Applying pricing and fees to customers account schedules;
  • Checking documentation is complete, quality checking credit notes and manual invoices that have been keyed and approving them in the system;
  • Investigating and fixing the root cause of credit notes;
  • Loading invoicing files into the system, checking these and working through any exceptions;
  • Actioning account amendments to pricing, customer name/address/branch whilst always ensuring relevant documentation is available;
  • Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly;
  • Managing day to day workloads;
  • Ensuring KPI’s/SLA’s are met for all Business Units;
  • Adhering to all Compliance and Global Security procedures;
  • Analysing and interpreting requirements to ensure correct actions are met;
  • Adhering to internal and external audit requirements;
  • Identifying process or system improvements;
  • Updating process documentation as required;
  • Expert at the dedicated OLCS work queue and some knowledge on other OLCS queue – account opening, mainframe amendments, access request, pricing and invoicing;
  • Providing high level training to new or less experienced colleagues;
  • Support team members in resolving queries;
  • Be a “go to person” in case of a query;
  • Process Improvement Focus – update process map, identify process gaps;
  • Proactive at Month End, support others in better prioritization.



  • Able to work on own initiative and prioritise daily workload accordingly;
  • Able to work under pressure;
  • Good attention to detail;
  • Manage own workload;
  • Ownership / responsibility;
  • Able to deliver results;
  • Flexibility around busy periods at month end;
  • Team player;
  • Decision making;
  • Client focus;
  • Proficient in Microsoft Word and Excel
  • 1+ year of related experience;
  • Relevant higher education degree;
  • Fluency in written and spoken English and Spanish;
  • Proficiency in another European language (desirable).

Additional Information

We offer:

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
  • Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
  • Opportunity for Flexible working hours and Home Office

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Interested to find out more about our Experian Bulgaria team, review our candidate book:

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Onkar By: Onkar