Online Travel Agency Manager

EVB helps property owners placing and managing all of their bookings through Airbnb and many other online travel agency platforms drastically increasing their properties short-term rentals revenue generation.

EVB organizes information of the properties before tenets come in and professionalize both your property advertisement and immediate communications with guests with the utmost of customer service. EVB offers total host and guest satisfaction, rearranging your property advertisement to its fullest attraction potential.

Specialties

Short-term rentals management professional services, booking management, Property Management, increasing short-term rentals revenue generation, property advertisement and distribution, getting more bookings now, and Virtual Brokerage.

We are seeking for an experienced Online Travel Agency (OTA) Specialist to oversee operations at our various clients’ residential & commercial properties. In this position, you will work with remote teams (customer success & multiple account managers) to create and configure property listings, customized reports and profiles usually pushed through our PMS (Guesty) or Channel Manager (Rentals United), as well as to ensure units are ready for reservations, fulfill repair requests efficiently, track and ensure information parity and contribute to optimal distribution & boosting strategies through Expedia and Booking.com (among other OTAs). Our ideal candidate has at least two years of property and OTAs management experience.

Functions and Responsibilities

• Manages Booking, Expedia, as well as Rentals United (and all associated channels / connections), and other major and minor OTAs.
• Track OTAs changes and major updates to prepare implementation plans across all of the properties’ inventories.
• Ensure service and lease contracts data integration fulfillment at all channels.
• Maintain and update property records and ensures data compliance.
• End-to-end OTAs commercial strategies:
  • Pricing
  • Boosting
  • Special Offers
  • Premium partnerships
  • Special programs (Genius, Superhost, Preferred Partner, Premier Host, etc.)
• Overviews taxes and regulations updates and notifies to related stakeholders.
• Maintain an excellent and positive relationship with renters and guests.

Education, Experience, Knowledge, and Skills

• 2 to 3+ years of relevant OTAs management experience required.
• 1 to 2+ years of relevant property / VR management experience desired.
• Required experience and proven track record:
  • Booking.com
  • Expedia.com
  • Other OTAs (Agoda, VRBO, Travelstaytion, etc.)
• Desired experience and proven track record:
  • Rentals United
  • PMS
  • Guesty PMS
  • Airbnb
• Own Personal Computer and/or Laptop.
• Good Internet Infrastructure and Connectivity.
• Smartphone.
• Strong PC literacy with solid skills in Microsoft Office, Google Workspace, Web Browsers, as well as communication tools such as, WhatsApp, Telegram, Skype, Zoom, and Google Meet.
• Ability to find solutions to a variety of problems of moderate scope and complexity, referring to group of companies’ policies and practices for guidance.
• Organized and able to create multiple timelines, budgets, and schedules.
• Will be responsible for managing all functions that support the effective running of a fast-paced business. The position is key to the success and smooth operations of the organizations.
• Exhibits pride in work, personal maturity and good judgment and enjoys delivering value in a rapidly changing and often demanding work environment where teamwork and a partnership spirit are required and where a premium is placed on both creativity and flawless execution.
• Excellent communication skills.
• Bilingual in Spanish and English, both written and spoken.

Languages

Must

• English
• Spanish

Professional growing opportunities

The company provides opportunities to improve their skills, advance quickly, and move into key leadership positions within diverse lines of businesses. This is an exciting time to be a part of the company team, because of our expanding international business opportunities.

All your information will be kept confidential according to EEO guidelines.