Genesys Cloud Developer

Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

We are seeking an enthusiastic engineer who works as a Genesys Cloud Developer for the implementation of the Contact Centre as a Service solution. This person will partner closely with the Technical Architect, Engineering, Business Analysts, Quality Assurance, and other cross-functional program team members.

Responsibilities:

• Develop, maintain and support complex Contact Centre requirements
• Develop architect flow, data actions
• System integration, and configuration
• Develop, maintain and support Genesys Cloud solutions
• Participate in troubleshooting issues: analyzing logs and determining the root cause
• Deal with voice and chatbots with the core voice and multimedia functionalities

• 4 Year Bachelor's degree or equivalent experience
• Must have worked with Genesys Cloud
• Experience in developing Routing and IVR workflows using Architect tool of Genesys Cloud
• Working knowledge of Genesys Framework, routing, and SIP components
• Strong experience in Genesys solutions and its products and technologies
• SDLC lifecycle for code deployments and experience working with git repositories
• Familiarity with implementation and release management
• Experience in multi data-center deployments with 99.9% availability in core contact center functionalities

We offer

• Strong career opportunities for professionals
• A variety of international projects and mobility across projects
• Professional development support and professional certification opportunities
• Competitive compensation, advanced bonus systems
• Flexible work schedule with a possibility for teleworking
• Corporate, social and cultural events