Genesys Infrastructure Engineer

at

Miratech

Worldwide, OTHER
Full Time
9mo ago

Company Description

Who we are

Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.

Job Description

We are seeking an enthusiastic engineer who works as a Genesys Infrastructure Engineer for the implementation of the Contact Centre as a Service solution. This person will partner closely with the Technical Architect, Engineering, Business Analysts, Quality Assurance, and other cross-functional program team members.

Responsibilities:

  • Develop, maintain and support complex Contact Centre requirements
  • Installing software, and configuration
  • Develop architect flow, data actions
  • System integration, and configuration
  • Participate in troubleshooting issues: analyzing logs and determining the root cause
  • Deal with voice and chatbots with the core voice and multimedia functionalities

Qualifications

  • Must have Genesys experience
  • Experience in developing Routing and IVR workflows
  • Working knowledge of Genesys Framework, Routing
  • Strong experience in Genesys solutions and its products and technologies
  • SDLC lifecycle for code deployments and experience working with git repositories
  • Familiarity with implementation and release management
  • Experience in multi data-center deployments with 99.9% availability in core contact center functionalities

Nice to have:

  • Knowledge of Genesys Cloud solutions
  • Working knowledge of SIP components

Additional Information

We offer

  • Strong career opportunities for professionals
  • A variety of international projects and mobility across projects
  • Professional development support and professional certification opportunities
  • Competitive compensation, advanced bonus systems
  • Flexible work schedule with a possibility for teleworking
  • Corporate, social and cultural events
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Onkar By: Onkar