H&M Customer Service Agent - Russian Team


H&M Group

Warsaw, Poland
Full Time
3y ago

Company Description

H&M’s Global Customer Service is an omni-channel and multi brand organisation with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3500 employees and work at 16 locations all over the world.  

Job Description

As a customer service agent for H&M Customer Service Center your most important responsibility is to make our customers' lives easier. You accomplish this by offering the best customer service by phone, chat and email. You will assist our Russian-speaking customers whenever they want information about orders, deliveries and/or payments. 


We believe in people and the power that individuals can bring to a team by being open minded, straightforward and driven by our values and feedback. 

  •  Having the ability to use your initiative and be flexible to change is important for turning challenges into extraordinary results. 
  • Your warmth and enthusiasm for helping others is what makes the conversation exceptional for our customers and will ensure they are getting the best possible experience. 
  • Russian language – native or skilled as native in speaking and writing 
  • English language – intermediate level in speaking and writing 
  • You have excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus. 

You will be welcomed in to a friendly and diverse team, where you will have the opportunity to write your own H&M Story, growing and developing both personally and professionally.

Additional Information


  • Lunch card for all restaurants and bars 

  • H&M discount card for all brands 

  • Group life insurance & Medical package 

  • Various types of training sessions 

  • Quarterly rewards based on performance 

  • Modernly equipped workspace with resting areas, massage chairs, daily fruits, etc., located in the center of Warsaw with an easy access to public transport 

  • Competitive salary based on benchmark tests in Warsaw 

  • Work in a friendly environment where we promote diversity and equality 

Please note that we will contact only candidates who pass a pre-screening based on their CV 

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Onkar By: Onkar