Senior Business Operations Analyst

Shopify is on a fast-moving mission to make the best products for our customers around the globe. With over 1.7 million merchants in more than 175 countries, we continue to grow while looking for innovative ways to impact the market. Shopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you. 

The Business Operations team sits in the centre of the organisation, linking together different functional groups and enabling scalable growth through business insights, technology and process. This role will initially be focused on the Partnership function. The successful candidate will work with this function in APAC, to define and drive strategic initiatives and projects that support our aggressive growth. 
 
You will be the subject matter expert on the infrastructure and analysis of the Partnerships function, which spans the end-to-end merchant journey (pre and post-sales). Your talents and passion for optimising every part of both the merchant and the partner’s journey will shine in this role.
 
Your responsibilities will include:

BUSINESS INSIGHTS & RECOMMENDATIONS: Pull different sources of data together & analyse results. Translate data-informed analysis, research and qualitative observations into recommendations. Gain buy-in from team members and stakeholders. Formulate projects and project teams to deliver on recommendations.

TERRITORY MANAGEMENT & SEGMENTATION: Continually review, recommend and operationalise optimal territory and partner segmentation structures across APAC. Use this analysis to inform capacity and hiring decisions in the Partnerships team, as we scale into new markets.

TARGET SETTING: Set targets and drive accountability with the Partnerships team to deliver on quarterly numbers. Reverse engineer targets to identify top of funnel expectations.

PORTFOLIO MANAGEMENT & FORECASTING: Develop best practices that enable the Partnerships team to manage their portfolios effectively and maintain good pipeline health. Analyse open pipelines and implement tools and processes that enable accurate forecasting. Proactively identify gaps or risks to targets and make recommendations on ways to mitigate.

PROCESS OPTIMISATION: Identify ways to evolve processes for our Partnerships teams to enhance efficiency.

SALESFORCE.COM MANAGEMENT: Maintain Salesforce data, including account ownership and referral assignment rules. Develop reports and dashboards to optimise daily workflows and insights.

CHANGE MANAGEMENT: Engage with internal partners as required to ensure the right tools, content, training and communications are in place to enable key changes.

STAKEHOLDER MANAGEMENT: Nurture strong relationships with internal customers and internal partners (especially Sales, Global Partnership Operations and Data Science).  Ensure constant alignment of priorities. Effectively navigate the organization to unblock challenges, solicit support and keep projects moving forward.

INTERNATIONAL ALIGNMENT:  Constantly be discovering and developing best practices, sharing learnings with global counterparts. Champion APAC priorities to influence our global technology roadmap.
 

• At least 2 years Sales or Business Operations experience. B2B SaaS technology experience is ideal.
• Experience understanding and operationalising complex GTM strategies 
• Experience with data management and Salesforce.com administration
• Proficient with Excel/GoogleSheets
• Strong analytical thinking and commercial business acumen
• Excellent communication skills, including presentations, story-telling, facilitation, consultative questioning and influencing 
• Natural curiosity and the tenacity to challenge current practices
• Comfortable learning new applications/tools quickly with minimal direction
• Comfortable in a fast-paced, ambiguous environment
• Great cross-functional team player, always ready to roll up your sleeves and work in the details.
   

We understand that applying to a new role takes time and effort, and we thank you for this. If your experience is this close then please do consider applying. 

This posting will close Tuesday 19 October 2021 at 5pm AEST.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.