HCM Client Support Analyst

at

PayScale

Nashville, TN
Full Time
8mo ago

Company Description

Paying the right way, getting paid what you’re worth — it’s complicated, and it matters. Compensation used to be a dark art. Not anymore. PayScale helps employers and their employees understand the right pay for every position and effectively communicate about compensation.

PayScale pioneered the use of crowd-sourced compensation data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in G2 Crowd's 100 Best Software Companies for 2018, based on user reviews.

We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

The Client Support Specialist supports clients in the ongoing use and management of purchased software.  Interacts directly with un-assigned clients, maintaining positive relationships. Establishes user accounts and provides log-in credentials, receives, uploads, and validates client data, configures features and reports, and provides end-user training. Assists clients with ongoing data or system maintenance over the course of the contract. Suggests feature or functionality changes or enhancements to build product adoption.  Creates and maintains client requirement documentation. Troubleshoots system issues and documents items for resolution by technical teams. Escalates non-technical client concerns to Customer Success team.

Qualifications

Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. Typically requires a bachelor's degree and 3 years of related experience.  Experience with HR solutions is highly preferred. Working knowledge of Excel. Customer/client orientation. Ability to work as part of a team. Oral and written communication skills. Ability to build collaborative relationships. Technical expertise. Computer skills. Detail oriented. Ability to meet deadlines. Project management skills. Interpersonal skills. Ability to prioritize workload. A self-starter.

Additional Information

Benefits & Perks – The Highlights:

All around awesome culture where together we strive to:

  • Pursue excellence every day
  • Create customer value
  • Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

  • Regular virtual company meetings
  • Coffee chats
  • Table for 4 Executive conversation
  • Spirit Week
  • Pulsing tools for continuous conversations to drive performance and career growth
  • Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
  • Access to top notch learning courses for all employees through LinkedIn Learning
  • As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

  • Flexible Paid Time Off program – most employees average around 3 weeks per year
  • 14 paid holidays including Independence Week, Juneteenth and World Mental Health Day
  • 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
  • Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
  • Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
  • Company Paid Short Term Disability, Long Term Disability, and Life Insurance
  • Comprehensive Paid Parental / Adoption Leave program
  • 401k program with fully vested, immediate company match\
  • Payscale Cares Hours: 
    • We believe in giving back to our communities and we want you to have the time you need to do this.
    • You are now able to take half a day each quarter (typically around 4 hours) to give back!
    • 16 hours will be given per year to use in approximate increments of 4hrs per quarter
    • You can use this time to volunteer by yourself or work with your team to plan a team event where you can give back together. 
  • Payscale Learning Hours:
    • Research from Josh Bersin shows that employees have less than 1% of their time to focus on learning.
    • We want to give you more time to focus on building new skills, growing your career and developing yourself.
    • You can use this time to utilize LinkedIn Learning, learn from a peer, teach a topic to someone else, etc.
    • We encourage you to take half a day each quarter (typically around 4 hours) to do this.
    • 16 hours will be given per year to use in approximate increments of 4hrs per quarter

Equal Opportunity Employer: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

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