Paying the right way, getting paid what you’re worth — it’s complicated, and it matters. Compensation used to be a dark art. Not anymore. PayScale helps employers and their employees understand the right pay for every position and effectively communicate about compensation.
PayScale pioneered the use of crowd-sourced compensation data and unique matching algorithms to power the world’s most advanced compensation platform and continues to be the compensation market leader, featured in G2 Crowd's 100 Best Software Companies for 2018, based on user reviews.
We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!
The Client Support Specialist supports clients in the ongoing use and management of purchased software. Interacts directly with un-assigned clients, maintaining positive relationships. Establishes user accounts and provides log-in credentials, receives, uploads, and validates client data, configures features and reports, and provides end-user training. Assists clients with ongoing data or system maintenance over the course of the contract. Suggests feature or functionality changes or enhancements to build product adoption. Creates and maintains client requirement documentation. Troubleshoots system issues and documents items for resolution by technical teams. Escalates non-technical client concerns to Customer Success team.
Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. Typically requires a bachelor's degree and 3 years of related experience. Experience with HR solutions is highly preferred. Working knowledge of Excel. Customer/client orientation. Ability to work as part of a team. Oral and written communication skills. Ability to build collaborative relationships. Technical expertise. Computer skills. Detail oriented. Ability to meet deadlines. Project management skills. Interpersonal skills. Ability to prioritize workload. A self-starter.
Benefits & Perks – The Highlights:
All around awesome culture where together we strive to:
As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:
Our more standard benefits include:
Equal Opportunity Employer: We embrace equal employment opportunity.
PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.
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