Senior-Level Marketing Operations Consultant

Process Pro Consulting helps businesses run smarter. Our tech-savvy, process-oriented team specializes in defining and implementing repeatable processes to make sure our customers are getting the most out of every tool.   

We're looking for a motivated individual who values: 

• Analytical problem-solving 
• An always learning and growing mindset 
• Collaboration and team-focus 
• Resilience
• Kindness 

We’re looking for an experienced, senior-level individual to help advise our customers in Marketing Operations leveraging HubSpot, Salesforce and other software. At Process Pro we work with customers ranging from start-up to later growth stages, in both SaaS and Professional Services industries.

This individual will manage and mentor our RevOps Consultants; lead, manage and develop solutions for our more complex customer projects; develop, document, and optimize processes; review and recommend third-party software tools; establish metrics and reporting for management teams, and enable change management within our customers’ teams to ensure project success.

As part of our customer-focused, results-driven organization you’ll be responsible for ensuring all projects are completed within expectations and the customers’ experiences meet our high standards. You will own relationships with our key customer stakeholders and ensure ongoing success.

Those applying need to be able to:

• Collect and review complex project requirements with clients and work directly with team and clients to determine, design, and implement the software solutions

• Collaborate with and advise clients on strategy for inbound marketing, lead management, sales enablement, and marketing automation

• Have extensive account and project management experience (and feel comfortable mentoring team members) 

• Advise and manage roadmaps for rapidly growing companies on their Revenue technology stack and processes

• Provide strategic direction to clients on how to maximize their HubSpot and Salesforce integration 

• Maintain the HubSpot and Salesforce Integration, proactively address bugs and sync errors, and lead data maintenance and hygiene efforts for clients in HubSpot and Salesforce

• Proactively look for opportunities to grow clients in HubSpot and Salesforce

• Oversee simultaneous software implementations for multiple clients, engaging customers in regular strategic calls to ensure project milestones are met

• Keep well-documented requirements gathered from clients and provide weekly updates

• Organize and analyze data using Excel and build reports within HubSpot, Salesforce, and/or other reporting tools (ex. Power BI).

• Research and troubleshoot issues with System Specialists and other Consultants to develop solutions for customer requirements

• Develop training materials/guides for customers and educate customers to ensure adoption of the software and understanding of the value of HubSpot 

Requirements:

• HubSpot 5+ years

• Salesforce 5+ years minimum

• Experience in Marketing technology, including MAP and CMS

• General Marketing Ops and/or consulting experience 8-12+ years 

• Work history in scaling Software and/or SaaS companies

• Setup and management of HubSpot and SFDC integration; Admin experience is a plus

• Google Analytics and managing UTM parameters across the organization

• Experience mentoring and leading teams 

• Implementing multiple reporting and visualization tools

• Building reports including campaign performance and revenue attribution across different platforms

• Ability to map out and optimize the process for managing Leads between Marketing and Sales departments

• Experience working with early-stage companies and a deep understanding of the specific challenges they face

• Proven project management experience, including the ability to develop project plans, milestones, and then execute to those timelines

• Customer-facing consulting  or agency experience is a plus; however, all candidates should be able to facilitate meetings and demonstrate the ability to establish and build relationships with clients

• Automating workflows for key business processes

• High attention to quality and detail

• Third-party cloud-based tools such as Zapier or Integromat is also helpful

• Strong communication skills 

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location:

• Fully Remote

All your information will be kept confidential according to EEO guidelines.