As the Technology Solutions Lead, you will apply technology to enable Etsy’s scaled support strategy for our 5M+ active sellers and 90M+ active buyers. This ensures that every member can get the help they need, regardless of where they are in their Etsy journey, and - most importantly - with or without a human to assist them.
This role is responsible for identifying and implementing potential technical solutions to improve our customer’s self-service experience, as well as maintaining technical aspects of current scaled support processes. We will rely on your interest for innovation through technology solutions and effective collaboration with project partners to set the standard on how we bring solutions to Etsy members when and where they need it.
This is a full-time position reporting to the Senior Manager of Online Support Experience. We are considering remote candidates based in the United States for this position. Etsy offers three different work modes to meet the variety of needs and preferences of our team: Flex mode for candidates who are comfortable traveling to an office location 2+ times per week, Remote mode, and Office-based mode. Learn more about our flexible work modes and vaccination policy here.
About this role:
In this role you will:
Self-service technology strategy & administration
Project Management & Collaboration
Ideally you’ll bring:
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