Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.
The Client Technical Support Analyst for Experian Verification Solutions will be responsible for the ongoing support of our clients after Verification Solutions have been implemented. As a Support Analyst, the successful candidate will be expected to respond to user questions via phone, email, and support case tracking systems and provide in-depth technical support while solving product issues and providing information regarding our products and company.
We seek a candidate eager to join a fast-paced, start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results. The Client Technical Support Analyst will be a detail-oriented self-starter who has demonstrated the ability to manage a variety of tasks within a fast-paced environment and be solutions-oriented while keeping tasks prioritized. They will be a highly motivated individual who will reach out to internal and external partners throughout the organization in the execution of their duties. The Client Technical Support Analyst will be accountable for meeting the expectations of the client, providing exceptional service, and raising client satisfaction. Strong analytical, time management, problem-solving, and communication skills are essential.
What you’ll be doing
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
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