Logistics Coordinator

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

*This is a temporary position until February 25, 2022

Reporting to the Logistics Supervisor, the Logistics Coordinator is responsible for monitoring shipments and maintaining customs compliance. He/She will perform data entry and liaise with carriers and internal departments to ensure shipments arrive at their destination within the required timeframes. 

RESPONSIBILITIES

• Monitor inbound, outbound and return shipments on a daily basis
• Ensure shipment paperwork is compliant with SSENSE policies
• Mediate with carriers to resolve any logistical issues
• Open and manage shipment claims with carriers and troubleshoot shipment issues
• Perform data entry for import and export documentation
• Liaise with the brokerage department to resolve any classification issues 
• Participate in defining and implementing new logistics processes within the company

REQUIREMENTS

• Certificate In Logistics and Supply Chain Management or previous experience in a similar role and environment
• A minimum of one year experience in air freight forwarding or brokerage or small parcel global shipping
• Experience coordinating pick-up and delivery of shipments, monitoring shipment status and communicating with internal and external customers
• Experience working in an e-commerce environment, an asset
• Advanced knowledge of Microsoft Office Suite 
• Good written and verbal communication skills in English and French

SKILLS

• Highly analytical and customer focused
• Superior organizational and time management skills
• Ability to multi-task and work efficiently under deadlines
• Solid interpersonal skills with a natural ability to build relationships