Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
At Epsilon, we know the importance of standing out from the crowd and our client services associates ensure we do just that. Serving as liaisons between our clients and our company, our client service teams know the importance of managing and exceeding client expectations. Our associates have a thorough knowledge of our client’s business, the consumer, the marketplace and all aspects of the digital marketing practices.
The Account Director will manage the relationship and partner with the client across all aspects of the enterprise. Serving as a point of escalation, the Account Director will address client concerns and identify opportunities or efficiencies and streamlining processes. The Account Director will manage and lead the team in all aspects of digital production and digital project development ensuring delivery of high-quality work product. Works cross-functionally with client’s brands, technology teams, agencies, and internal teams to deliver omnichannel marketing strategies, developing detailed project specifications, manage workload, and providing end-to-end project management. Ensures overall client satisfaction through timely and accurate execution of digital asset production, marketing campaigns/projects, and frequent communications.
General Management/Team Management
· Lead recruiting and interviewing processes
· Manages career paths by coaching and mentoring direct reports. Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
· Provides direction to individual contributors
· Coach / Mentor peers and team members
· Develop and implement training / on-boarding plans
· Ensure team members have functional skills to perform their role; develop and drive plans to address gaps
· Contribute feedback to team members', both direct and cross-functional team’s performance, via 30|30 or other performance discussions
Knowledge and Skills
Experience and Education
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
Click on apply will take you to the actual job site or will open email app.