Program Manager, Technology Services



Toronto, Canada
Full Time
2y ago

Company Description

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you!

Shopify is the leading omni-channel commerce platform. Merchants use Shopify to design, set up, and manage their stores across multiple sales channels, including mobile, web, social media, marketplaces, brick-and-mortar locations, and pop-up shops. The platform also provides merchants with a powerful back-office and a single view of their business, from payments to shipping. The Shopify platform was engineered for reliability and scale, making enterprise-level technology available to businesses of all sizes. Headquartered in Ottawa, Canada, Shopify currently powers over 1,000,000 businesses in approximately 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. 

Job Description

Technology Services (TS) is a team within Shopify whose mission is to optimize the merchant experience with technology and problem solving.  To build and scale merchant experiences within our team we’re launching a new Program called the Technology Services Transformation — this role is integral to us succeeding with this ambitious and challenging undertaking.


The Program Manager is responsible for the planning and execution of strategic initiatives within Technology Services. They will manage a portfolio of projects, run experiments and pilots and deliver on quarterly OKR’s. Through regular stakeholder communications, the TS PM will be our change management champion across Technology Services. The Program Manager should seek quantitative and qualitative ways for Technology Services to measure all the effectiveness of this program.


  • Deep understanding of change management practices and experience implementing them into large-scale, global transformation projects and programs.

  • Planning and owning change management and ensuring dependency buy-in 

  • Identifying owners/stakeholders, and ensuring successful execution of initiatives

  • Working closely with program managers across Shopify to align on projects, tooling, and methodologies

  • Communicating regularly with stakeholders via 1:1’s, project updates, presentations, and quarterly reporting.

  • Managing resources and time effectively to deliver on multiple projects simultaneously

  • Build relationships and open communication across regional leadership to keep informed of local initiatives and coordinate on behalf of the global team


  • A proven history of planning and executing highly dependent strategic initiatives 

  • Program and project management skills that include starting and landing projects, measuring their impact and documenting the process.

  • Strong relationship management skills - you can interact with diverse technical and non-technical groups with the ability to hold people accountable

  • Business Acumen - language, listening skills, presentation and actions

  • Strong attention to detail - and can collect, document, and articulate merchant goals, requirements and organizational nuances

  • Exceptional writing skills - and are able to create and massage messaging for technical and non-technical stakeholders

  • Understanding of ecommerce best practices, industry trends, merchandising and marketing, 

  • You are a change management expert and know that big changes take time and understanding.

  • You have a high level of operational and organizational acumen

  • You have the willingness to learn and develop your skills

  • You are proactive and can prioritize across multiple competing priorities

  • You are a great listener and able to ask strong insightful questions

  • You can juggle multiple priorities and projects at the same time

  • You have the ability to negotiate, persuade and influence others to advocate for your project or team’s needs

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.


This posting will close October 11th 2021, at 12:01am EST

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Onkar By: Onkar