Logi Analytics, an insightsoftware company, helps you seamlessly embed custom analytics in your apps—empowering your customers and employees with smarter insights. Logi leverages your existing tech stack, so you can quickly build, manage, and deploy your application. And because Logi supports unlimited customization and white labeling, you have total control to make the application uniquely your own.
Over 2,100 application teams have trusted the Logi platform to help power their businesses with sophisticated analytics capabilities. Logi Analytics is headquartered in McLean, Virginia, with offices in Ireland, England, Ukraine, and China. Learn more about what is possible with Logi at LogiAnalytics.com.
As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Logi Analytics’ largest and most complex customers, focusing both on pro-active services and reactive support. You will serve as a trusted advisor to ensure successful implementations, that the assigned customers achieve targeted business benefits from their investment in Logi Analytics, and that the customers serve as a positive reference and continue their implementation of Logi Analytics’ software. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. TAMs are the customer’s primary liaison with Logi Analytics and are accountable for identifying and directly addressing business and technical issues. They must marshal resources across the Logi Analytics organization, coordinating interaction with the various Logi Analytics’ departments through timely and effective management of the case resolution process and will be the primary point of contact for escalations. The TAM will develop and maintain a working knowledge of the technical architecture and business requirements of the assigned customers. By maintaining a long-term relationship with their customers, a TAM gains an understanding of each customer’s overall business, goals, and technical requirements and will become a trusted resource to address customer requirements. This position requires a strong technical background, excellent client and project management skills, proven ability to understand various technical workflows when needed. Successful candidates must be action-oriented and able to communicate clearly and effectively to both technical and business audiences at multiple levels.
Customer Relationship Management:
Standout Candidates Will Bring
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **
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