Program Operations Manager - Partner Governance



Remote, OR
Full Time
2y ago

Company Description

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across Canada where Shopify is hiring. Learn more here:

Job Description

The Partner Governance team enables the growth of a healthy and competitive Partner ecosystem through policy definition, violation detection, and enforcement. Our job is to stay ahead of both existing and emerging trends within our partner ecosystem through policy definition, violation detection, and enforcement. We collaborate with a multidisciplinary team of developers, product managers, lawyers, content strategists, user researchers, marketers, and data scientists to deliver the best possible experience for both our partners and merchants.

The Program Manager role will create visibility for governance initiatives across the Ecosystem team. They will also partner with product teams to identify and advocate for product solutions when fraudsters and partners find new ways of circumventing our terms of service or abusing our platform. 

This role will build and manage a product feedback loop with the relevant RnD teams and be responsible for governance projects and initiatives. This role specifically, will champion a program to regularly update Ecosystem's public-facing terms of service to ensure that our policies and guidelines evolve along with our product to protect our merchants, ensure our partners are building responsibly and maintain the integrity of our Ecosystem. 

This is a complex, fast-paced and challenging role as we stay on top of ever changing products and trends.

In addition to submitting your resume, please answer the following question in the Message to Hiring Manager section. Applications without this included will not be considered.

In a few lines, tell us about an experience where you had to develop a business case, and engage all the relevant stakeholders to drive a business decision or product development.


  • Build and manage a product feedback loop with the relevant RnD teams

  • Build tools and processes that drive automation for a fast-growing team

  • Documenting processes and product requirements 

  • Advocate for product changes based on findings and changing trends


  • Project Management: Experience leading initiatives across multiple disciplines and championing new concepts and ideas

  • Technical acumen: There’s a lot of vernacular and processes when working with product teams.

  • Communication: You are comfortable contributing and soliciting feedback from teams across the organization and are great at drafting up product / tooling requirements.

  • Relationship management: You can interact with diverse technical and non-technical groups with the ability to hold people accountable

  • Growth mindset: You’re agile, resourceful, and willing to continuously challenge yourself to learn and grow.

Bonus experience:

  • Experience with governance, or fraud and risk management  

Additional Information

We know that applying to a new role takes a lot of work and we truly value your time. 

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.


This role will be open until October 4th at 12:01 AM.

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Onkar By: Onkar