Tech Support Specialist

at

Wolt

Helsinki, Finland
Full Time
1y ago

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimise our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

Job Description

Our Tech Support team was established in early 2020 and we are currently looking for new joiners to our team. As a part of our team you get to experience the rapid growth of the industry in a very interesting position working closely with Wolt’s Product Development and Operations.

Your typical day includes solving issues reported by Wolt Operations through Slack: sorting out tickets, debugging errors, monitoring the performance of the service and doing whatever is needed to make things run smoother. You will spend time investigating bugs both solo and together with the Tech Support team. In addition to your own team members, you’d be working closely with the engineering teams and get to familiarize yourself with the tools we use on the tech side across all our products. However, this role does not require programming skills.

Please note that this position does not include relocation to Helsinki, you can either work from the local Wolt office or your home in any of the Wolt countries. If you are interested in working with wonderful people and learning new stuff about technology in one of the fastest growing companies out there, keep reading!

Core responsibilities

  • Handling incoming issues from internal stakeholders: gathering information from logs, reproducing and forwarding issues to correct teams
  • Access management 
  • Helping our Support with credit card problems, fraud cases and other payment method investigations
  • Checking and solving issues with higher access rights 
  • Communicating with our 3rd party platform’s support teams when necessary 
  • Documenting


What you’ll get by joining us

  • Opportunity to be part of building something exceptional, in an international environment
  • Lots of learning and growth in a globally scaling tech company

Qualifications

  • Willingness to learn
  • Experience of internal support systems and tools work
  • Good technical knowledge (=you’re tech savvy)
  • Fluent English proficiency
  • Availability to work during evening hours and take on call shifts on weekends about once a month

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

The deadline for the applications is the 25th of March. If you have any further questions about the position, you can turn to the Tech Support Team Lead Helena Anttila at [email protected]

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Onkar By: Onkar